Senior Manager, Sales Service Delivery in Tempe, AZ, US at TTEC

Date Posted: 9/1/2018

Job Snapshot

Job Description

Preferred Qualifications :
  • Experience in business leadership with strategic and commercial acumen, proven capability to develop and deliver a business strategy that is dynamic and balances short term delivery with longer term sustainable success
  • Sales leadership experience with an ability to open up and develop successful and long-term business opportunities and relationships. Ability to develop and close agreements and to build and run a pipeline both directly and through coaching others
  • Strong analytical skills to assess performance, develop actionable insights to capture opportunities.
  • Demonstrate diverse cultural understanding and be comfortable working with global teams.
  • Externally recognized authority in digital marketing solutions.
  • Extensive experience selling advertising solutions.

Responsibilities :

  • Deliver business growth, engagement and client satisfaction for a portfolio of agencies in an assigned market. Manage and strengthen executive-level agency relations through key meetings, business reviews and speaking engagements.
  • Recruit, retain and lead the team and Account Strategists, to ensure improved Year over Year growth, high agency satisfaction and enhanced portfolio health.
  • Lead and coach a sales team and help them engage with stakeholders in agencies and customers. Build and actively manage effective long-term agency planning process.
  • Define the future of agency management and help to develop the necessary infrastructure and processes. Initiate and run strategic initiatives to further develop new and existing agency business.
  • Manage Profit and Loss statement
  • Set the vision for agency development and define the necessary infrastructure to support this vision.
  • Initiate and run strategic initiatives to further develop new and existing business. Drive innovation to accelerate business growth. 
  • Develop a world class team of people managers, and agency account strategists. 
  • Improve agency account same-store-growth, and ensure high agency and end-client satisfaction.
  • Own and strengthen executive-level agency relationships through key C-level meetings, quarterly reviews, and speaking engagements. 

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.