Senior Manager, Human Capital in Pasay at TTEC

Date Posted: 4/24/2018

Job Snapshot

Job Description

TeleTech is seeking a Senior Human Capital Manager to join our Enterprise Services team based in Philippines.
Our Human Capital Team brings significant value and contribution to our company by… always looking for innovative ideas and providing solutions as it pertains to people management agenda thus positively impacting business results. We want to show our public that Teletech is the right place to work.


What you’ll be doing :
Senior Human Capital Managers acts as main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes.  They serve as business partners leading change management projects, actively supporting discussions and transfer of best practices from various functions of the organization. Senior HC Managers proactively identify human capital solutions that will enhance bottom line results and improve employee related gross margin.

What you’ll bring to us :
• Understand all key business initiatives and goals for each supported business unit.
• Actively identifies gaps, proposes and implement changes necessary to cover risks
• Deliver company driven human capital solutions to challenges affecting the success of the business.
• Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams
• Acts as the performance improvement driver and provokes positive changes in the people management
• Design and maintain organization vitality charts as the performance of the business unit improves
• Challenge the organizational structure of the internal client and propose changes
• Monitor and report on progress toward each goal and project.
• Act as the ultimate point of contact for all escalated (difficult) HC issues.
• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.

What skills you’ll need :
• Bachelor’s Degree
• 7 years experience as a business partner or HR Manager providing operations support
• Working knowledge of various office software applications, online communication tools and database technology
• Ability to influence others by example, coaching, and mentoring
• Strong organizational development, project management and change management skills
• Strong e-mail and oral communication skills
• High level of integrity and judgment
  Applicants must be willing to work in Pasay City


Who We Are :
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.




Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

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