Senior Digital Learning Solution Architect (London) in London at TTEC

Date Posted: 2/13/2018

Job Snapshot

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Job Description

TTEC (formerly TeleTech) is seeking an experienced Senior Digital Learning Solution Architect to join our TTEC (formerly TeleTech) Consulting, Learning & Performance team within our London, UK office. 

What we are looking for : 

Are you a highly-motivated, achievement-driven digital learning professional interested in advancing your career and earning potential?  

Can you engage and excite stakeholders to buy in to paradigm breaking learning approaches and solutions?

At TTEC (formerly TeleTech), we have an extraordinary opportunity to help some of the most successful companies on the planet transform their Learner Experience and bring humanity to business.  We’d like you to join our team. 

Check out our website below to learn more about what we do and how we help our clients.
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What you’ll be doing : 

As a strategic member of the London Learning & Performance team you will be responsible for :

  • Supporting the sales team to solution and position multi-touch point, blended, social, gamified, multi-year learning solutions
  • Participating in all stages of the sales process, maintaining sales momentum through the design of innovative learning solutions that drive operational and business metrics
  • Aligning a variety of client business units and stakeholders to help define learning requirements and desired operational outcomes
  • Building deep and trust based relationships with subject matter experts across TTEC (formerly TeleTech)’s various business units to ensure holistic, client-focused performance results
  • Architecting learning solutions that are performance based and measurable through agreed and objective KPIs.

What skills you’ll need :

  • 6 years of relevant experience designing and developing blended learning solutions that leverage the proven and/or innovative  framework to launch blended, social and informal learning interventions
  • Previous experience working with blue chip, global brands whilst employed at a niche digital learning specialist or Big 4 consulting organization that ideally has involved digital asset creation, content curation, knowledge management, gamification, 
  • In depth knowledge of industry and technology trends within the learning and digital learning space
  • Comfort and confidence when working closely with and – when required - challenging senior stakeholders; both client side and within TTEC (formerly TeleTech)
  • Minimum of an undergraduate degree from an accredited university 
  • Ability to write and passionately present proposal responses that persuasively position and competitively differentiate the TTEC (formerly TeleTech) solution.

Who We Are :

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience. 

What We Offer :

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Learning and career growth opportunities via our global footprint
  • Rich wellness program and health incentives



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