Salesforce Business Analyst- Remote/ Nationwide in Austin, TX, US at TTEC

Date Posted: 4/5/2018

Job Snapshot

Job Description

TeleTech is seeking a Salesforce Business Analyst to join our team. This is a telecommute opportunity with travel 25%- 30% nationwide.  
Why choose TeleTech to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
The Salesforce Business Analyst must be passionate about solving business challenges and identifying solutions for potential clients. The position requires a communication expert with the technical knowledge to effectively match client requirements against framework capabilities. This position is accountable for internal and external customer communications, all stages of project documentation and framework configuration of CRMs such as SalesForce. This role will work heavily with Management, Operations, Clients and Development teams to accomplish the goals for multiple implementations.
Responsibilities :

•                   Internal and External customer communication used to gather, guide, and document project and program requirements and expected results

•                   Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation

•                   Configuration of technical frameworks to meet project requirements, including but not limited to Salesforce

•                   Research and maintaining best practices on document repositories

•                   Effectively deliver results on several development projects in the same sprints

•                   Participate and collaborate on design

•                   Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.

•                   Attain quarterly and annual objectives assigned by management

•                   Achieve and Maintain Service Cloud Consultant and Administration Certifications
Required Skills :

•                   B.S. Computer Science, Software Engineering, MIS or equivalent work experience

•                   Salesforce Service Cloud, Salesforce Administrator Certifications

•                   Previous Business Analyst experience

•                   Salesforce Service Cloud experience

•                   Solid oral, written, presentation and interpersonal communication skills

•                   Experience with Agile methodology

•                   Advanced knowledge of communication programs including Word, PowerPoint, Excel and Visio

•                   2-3 years of experience with Salesforce platform - Sales/Service cloud,, Administration/Configuration, data loads, moves, adds, changes, deletes

•                   Ability to travel domestically 25%- 30%
Desired Skills :

•                   CRM, Interaction Management, CTI, Case Management and Technologies that support these

•                   3 years of experience working on multiple Salesforce Implementations with Service, Sales, and Custom Applications and associated technologies

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.

Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
Employment Requirements : TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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