Salesforce Administrator in Quezon City at TTEC

Date Posted: 8/6/2018

Job Snapshot

Job Description

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.



 
Salesforce Administrator
Araneta, Quezon City
Full time
 
We are currently searching for a Salesforce Administrator to support our growing CRM / SalesForce Systems Integration Practice.   We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
 
What you’ll be doing : 
You’ll work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations.
 
You will be responsible for :
  • Perform data creation, administration and management
  • Maintain, administer and monitor user set-up, logins and password resets
  • Perform reporting, monitoring and support in a customer support or Service Desk capacity
  • Provide service in accordance with Service Level Agreements
  • Participate in team meetings with management, operations, development teams and external clients
  • Attain quarterly and annual objectives assigned by management.

 
Desired Skills and Experience :
  • Salesforce Administrator (ADM 201) certification
  • 2 to 4 years helpdesk or customer support experience with Salesforce required.
  • Ticketing system knowledge and experience with Salesforce
  • Understanding or experience with Salesforce platform, or other enterprise software or Software as a Service model
  • Oracle, My SQL, MS SQL Server database knowledge or experience is preferred
  • Debugging, troubleshooting and IE experience
  • Fluent in English
  • Microsoft Word and Excel proficiency
  • HTML experience
  • Knowledge of system integration solutions or product middleware
  • Demonstrated attention to detail, problem solving skills and strong work ethic.
  • Highly motivated and a self-driven team player
  • Solid verbal, written, presentation and interpersonal communication skills
  • Proven time management skills in a dynamic development environment
  • SalesForce Service Cloud, Salesforce Advanced Administrator, Salesforce Developer Certifications a plus
  • CRM, Interaction Management, CTI, Case Management and Technologies that Support these

What We Offer :
  • A fun, challenging and rewarding work environment
  • Professional development and tuition reimbursement
  • Paid time off and leave of absence programs
  • Rich wellness program and activities along with wellness incentives
  • Above & beyond employee recognition programs
  • Access to local discounts to services and entertainment venues
  • Social activities including employee events, social hours, holiday luncheons and others

 
For more information on the world of opportunity at TeleTech, please visit our website at ttecjobs.com and sign up for our talent community while you’re there.
 
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