Salesforce Administrator- Costa Rica in San Jose, Costa Rica, CR at TTEC

Date Posted: 1/25/2018

Job Snapshot

Job Description

At TTEC (formerly TeleTech) we are committed to excellence in the delivery of comprehensive technology enablement services that puts customer engagement at the core of business success.  Founded in 1982 and headquartered in Englewood, CO, TTEC offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

We are currently searching for a Salesforce Administrator in Costa Rica to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will be a self-starter with excellent communication skills and interpersonal skills with the ability to perform autonomously in a fast paced environment in support of our integration projects working with external clients.   This role will work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations.
Role Responsibilities :

•   Perform data creation, administration and management

•   Maintain, administer and monitor user set-up, logins and password resets

•   Perform reporting, monitoring and support in a Helpdesk/Service Desk capacity

•   Provide service in accordance with Service Level Agreements

•   Participate in team meetings with management, operations, development teams and external clients

•   Attain quarterly and annual objectives assigned by management.
Skills and Experience required :

•   1 to 2 years helpdesk or customer support experience required

•   Ticketing system knowledge (Salesforce, Jira, Siebel, ServiceNow)

•   Understanding or experience with Salesforce platform, or other enterprise software or Software as a Service model

•   Oracle, My SQL, MS SQL Server database knowledge or experience is preferred

•   Debugging, troubleshooting and IE experience

•   Fluent in English

•   Microsoft Word and Excel proficiency

•   SalesForce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications

•   Knowledge of system integration solutions or product middleware

•   Demonstrated attention to detail, problem solving skills and strong work ethic.

•   Highly motivated and a self-driven team player

•   Solid verbal, written, presentation and interpersonal communication skills

•   Proven time management skills in a dynamic development environment
Desired Skills :

•  CRM, Interaction Management, CTI, Case Management and Technologies that Support these
We offer a highly competitive compensation and benefits package and the opportunity to join the team in a ground-floor career growth opportunity. 

TTEC (formerly TeleTech) requires all employees hired to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer.