OPSSDM2.US - Manager II, Sales Service Delivery in Orlando, FL, US at TTEC

Date Posted: 8/27/2018

Job Snapshot

Job Description

The Senior Team Lead will manage the team to metrics set by the partner and TTEC program management as well as manage the team to acceptable work quality measurements set forth by the partner.  
Essential Duties & Responsibilities :
  • Hire, train and coach a team of sales personnel on their sales ability including managing to metrics.
  • Manage performance that meet or fail to meet the set standard for dialing and talk time.
  • Responsible for meeting designated team metrics provided by the partner and/or program management. 
  • Need to manage their team to individual metrics via coaching, mentoring and counseling. 
  • Oversee sales personnel documentation of telephone contacts for evaluating the database, along with passing qualified leads to field sales reps. 
  • Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client.  Maintain integrity with team’s accounts management, ownership and account profile.
  • Maintain open lines of communications with specified client contacts for strengthening and enhancing the TTEC client relationship. 
  • Other duties as assigned.

Job Specifications : 

•         Type a minimum of 30 words per min

•         Working Knowledge of MS Excel, MS Access, MS PowerPoint, and MS Outlook.

•         Program specific tools/process knowledge preferred.

•         3  years consultative/ sales experience preferred

•         1 years Leadership experience preferred
Additional Specific Duties & Responsibilities :

•         Ability to interact, learn and coach in a peer setting.

•         Self-starter.

•         Strong business communication skills.

•         Ability to hire, lead and train outbound sales reps

•         Consultative sales experience
ttec requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).


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