Return to Work/Returnship\: Benefits Analyst in Englewood, CO, US at TTEC

Date Posted: 3/16/2018

Job Snapshot

Job Description

Title : Return to Work/Returnship : Benefits Analyst
Path Forward Program :
The Path Forward Return to Work program at TTEC is a 16- week paid internship for experienced professionals returning to the workforce after taking time off for care-giving. The program is open to women and men who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.
At TTEC, we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on care-giving transition back to the paid workforce.
Apply now to learn more.
Who We Are :
TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.
What you’ll be doing :
TTEC is seeking an experienced Benefits Analyst to join our Enterprise Services team at our Global Corporate Headquarters, based in Denver, Colorado. This position supports all professional employees for Corporate Benefits function. The Benefits Analyst will be the primary point of contact for employee support questions and issues, administration for benefit programs, site HR interface, employee issue resolution, benefit systems support, and analysis of benefits issues relating to TTEC plans.
Our Total Rewards team brings significant value and contribution to our company by developing health & welfare, wellness, and compensation programs that enable TTEC to effectively attract, retain, and motivate the very best talent.
What you’ll bring to us :
  • Provide primary benefits support to an assigned group of employees. Provide employee services such as issue resolution for health and welfare issues and questions, facilitating retirement questions, facilitate short term disability leaves, conduct new hire orientations for the group, answer emails and voice mails for employees related to benefits questions.
  • Administer specific programs for the assigned group (reimbursement programs, commuter programs etc) including issuing payroll tickets and reviewing payroll registers for designated groups
  • Take a lead role in various ongoing and one time projects for the designated group of employees
  • Participate in all aspects of benefits administration including open enrollment, plan evaluation, vendor evaluation, reporting, presentations, communications, and compliance.

What skills you’ll need :
  • Bachelors degree or equivalent experience
  • Knowledge of domestic U.S. benefit plans preferred
  • Strong MS Office skills and advanced Excel skills
  • Ability to remain flexible in a changing demanding environment
  • Aptitude for complex spreadsheet reconciliations


TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.