Quality Instructional Designer in Pasay at TTEC

Date Posted: 2/17/2018

Job Snapshot

Job Description

TeleTech is helping organizations transform the customer experience. This means we need to recruit and retain great talent. Talent to execute on the customer experience as it is today... talent to imagine the customer experience of tomorrow… and the talent to guide both. 
Because of this, the Learning Development team at TeleTech is integral to the success of our business. There is a consistent and steady need to help us build and sustain best in class curricula and learning solutions across our global organization. For this role, we need ‘strategic do-ers.’
What you’ll be doing : 

A results-oriented Quality Assurance Associate ensures accuracy of blended learning curricula and course content by reviewing learning and multimedia products. The QA Associate will support internally facing learning initiatives as well as externally facing learning projects for our global clients. A successful candidate will have a strong eye for detail and an ability to find errors where others may miss them.
What you’ll bring to us :

  • Reviews learning materials/courses including eLearning (WBT) and assessments using established processes and checklists to ensure standardization in style, layout, design, and functionality
  • Tests functionality of multimedia projects including videos, demos, and sandboxes (simulated system environments for learning)
  • Continually focuses on developing tools and processes to enhance quality control testing process and/or decrease review time

What skills you’ll need :

  • College degree or equivalent experience in multimedia, technology, and/or training
  • Strong understanding of Multimedia and Instructional Design principles
  • Knowledge of HTML and XML
  • Excellent written and oral communication skills; strong English grammar knowledge
  • General knowledge of learning management systems a plus
  • Strong attention to detail and desire to follow procedures
  • Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
  • Excellent computer skills in Microsoft Office and ability to learn technology quickly
  • Functional testing/editing experience/knowledge

Who We Are :

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

What We Offer :

  • Competitive salary packages, variable incentive bonus plans
  • 100% employer paid HMO coverage for employees
  • Life insurance, wellness programs, onsite clinic
  • Comprehensive health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Shuttles, gym discounts


Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.