Proposal Manager – Englewood, CO or Remote, USA / Canada in Englewood, CO, US at TTEC

Date Posted: 9/2/2018

Job Snapshot

Job Description

Imagine putting your communication know-how, market-savvy and innovative ideas to work developing successful sales documents and client-facing materials. Consider becoming a part of the TTEC team and find that out-of-the-box thinking and progressive ideas are an integral part of our culture. TTEC will enable you to continually challenge yourself to develop high-impact sales solutions that get noticed – and deliver results.
 
Position Summary :
TTEC is currently searching for a Proposal Manager to support our dynamic Market Services team. The Proposal Manager will support the development of sales proposals and presentations used by the sales support team in pursuit of new business and growing our current portfolio. The support will include the creation, organization, formatting, writing, editing, and proofreading of proposals and presentations. The position also involves logging, tracking, and proactively writing re-usable content detailing TTEC’s products and services. This job is a strong fit for a highly detail-oriented person whom enjoys writing and editing in a fast-paced environment with strict deadlines.
 
Duties & Responsibilities will include :

  • Maintaining close working relationships in a cross-functional environment with Solution Developers and Sales Account Leads to generate proposals and presentations, including document preparation, writing, editing, proofreading, sales messaging, and overall quality control.
  • Translating complex solutions and win-themes into easily understandable responses. Ensure stated value propositions are clearly conveyed and messaging is consistent throughout each proposal.
  • Utilizing proposal automation software to generate proposal drafts, while working closely with the sales support team to customize proposals based on client needs and stated objectives.
  • Developing and following procedures to ensure proposals conform to TTEC’s style guide in concert with the marketing team.
  • Proactively collaborating with SMEs to gather and incorporate updates or add new content within our proposal automation tool and TTEC’s internal online knowledge management system.
  • Managing and performing regularly scheduled updates to TTEC's content repositories, including re-usable content, case studies, experience papers, and white papers.
  • Writing clear, persuasive, sales proposals and presentations that will be client-facing, including supplier registrations, request for information responses, request for proposal responses, online proposal submissions, and other client-specific formats. Includes preparation / production of physical presentation materials for clients (via CD, USB flash drive, hard copies for mailing).
  • Owning responsibility for working on several tools and pieces of documentation at once, under pressure, and with tight deadlines.
  • Researching, interviewing, analyzing, interpreting, and conveying in clear, succinct writing TTEC’s capabilities and services.
  • Ability to deal with and solve for ambiguity.


 
Job Qualifications :


Required

  • 3-5 years of Proposal / Bid / RFP Management
  • 1-3 years technical writing experience in a business environment
  • 1-3 years creative writing experience in a business environment
  • BA/BS Degree from an accredited school in English, Business, Marketing, or equivalent work experience
  • Excellent communication skills across a variety of media (Voice, Email, Chat, etc.)
  • Ability to distill and synthesize complex information into cohesive, accurate, and succinct writing
  • Excellent research, time management, writing / proofing / grammar skills
  • Proficiency and advanced skills in Microsoft Word, Excel, and PowerPoint


Preferred

  • 5-7 years of Proposal / Bid / RFP Management / BPO / Outsourcing / Contact Center knowledge
  • Experience with proposal management software (Qvidian (preferred); Sant; etc.)
  • Intermediate / Advanced skills in Microsoft PowerPoint
  • Experience producing / editing sales graphics
  • Experience with leading business-to-business communication
  • APMP Certification (Foundation level or above)

Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.


What We Offer :

  • Competitive compensation and bonus structure, 401K company match, tuition reimbursement
  • Mentoring and on the job training
  • Global career mobility, professional development, employee recognition programs
  • ‘Dress for your Day’ philosophy, opportunities for flexible and remote schedules
  • Cafeteria, fitness center, dry cleaning, postal services, covered parking 
  • Rich wellness program and incentives
  • Access to local discounts in Denver for services and entertainment venues
  • Social activities including Boo at HQ, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series



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