Project Manager in Melbourne, VIC, AU at TTEC

Date Posted: 4/22/2018

Job Snapshot

Job Description

TTEC (Formerly TeleTech) is seeking a Project Manager-APAC to join our TTEC (Formerly TeleTech) Consulting, within our Melbourne, Australia office.  

What we are looking for : 

  • Excellent work ethic and be able to work well under pressure and unsupervised
  • An excellent organiser and communicator
  • Proactive, reliable and mature in thinking
  • Analytical skills and demonstrate a very high attention to detail
  • Intermediate skills in Microsoft Office programs including Outlook, PowerPoint, Word and Excel.

What you’ll be doing : 

  • Project manage successful end to end execution of client projects 
  • Provide expert support to Client Directors with the activities involved in determining the scope, budget, resource plans, and schedule of projects
  • Ensure compliance with internal procedures, contractual requirements
  • Divide contract tasks into manageable elements, documenting them in work breakdown structures
  • Create & update project plans in MS Project or Excel and use appropriate tools to baseline and monitor activities to achieve business results by established, critical dates
  • Understand and apply standard project planning, quality control, and delivery assurance methodologies
  • Supplier relationship management, including briefing, delegation, monitoring, deadlines.
  • Synthesise and analyse data (eg. Evaluations)
  • Participate in contract performance variance analysis, risk analysis and prepare reports
  • Co-ordination of all admin including invoicing, expenses, program rollouts, coaching & consulting assignments
  • Drafting, final formatting & proofing of client proposals, letters, contracts, supplier agreements, scoping of fees & other client related correspondence
  • Client relationship management & attending external Client meetings 
  • Coaching and mentoring less experienced Project Administrator team members

What skills you’ll need :

  • Comfortable with creating & developing project plans and tools, project lifecycle, processes, methodologies & quality systems (preferably with some formal training in this area)
  • Expertise with MS Project or Excel - fully conversant with project scheduling, tracking
  • Analytical skills, very high attention to detail & ability to multi-task
  • Experience preparing project briefing documents
  • Strong verbal communication skills (articulation, excellent probing/questioning skills, listening skills)
  • Strong written communication skills
  • Ability to work well autonomously and in a team environment

Who We Are :

TTEC (Formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience. 



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