Principal, Technical Project Management in Tempe, AZ, US at TTEC

Date Posted: 3/6/2018

Job Snapshot

Job Description

Ttec is seeking an experienced IT PMO – Senior Project Manager to join our Global IT PMO team at our Global Corporate Headquarters, based in Englewood, Colorado.
Our global IT PMO Organization supports the Global IT Team, in providing services to the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing : 
The Position of IT - PMO Senior Project Manager is a project leadership role within the IT PMO – Delivery Team.  This position is critical to the success of the IT PMO – Delivery Team, and has a solid career path into senior project leadership roles within the IT PMO.  This position manages the initiation, planning, execution (including managing and controlling), and closing of Large Project to Small Programs within the IT PMO Managed Project Portfolio, following the defined IT PMO Project Delivery Lifecycle. 

Key Role Responsibilities will include :
(The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.)

•        Project Delivery
o   Accountable for Quality Delivery
o   Manage the Project Scope
o   Create and manage a detailed Project Schedule
o   Manage the Project Budget (Future State)
o   Drive Project Activities
o   Communicate Risks and Manage Issue Resolution
o   Follows the defined Project Delivery Process (PDLC)

•        Project Leadership
o   Define Team Interactions
o   Set Expectations for All Stakeholders
o   Manage / Resolve Conflict and Uncertainty
o   Collaborate with Project Delivery Partners
o   Maintain a neutral presence within the project team

•        Voice of the Project
o   Primary source for Project Information
o   Partner for the Business Owner / Sponsors
o   Coordinate all communication for Project Team
o   Engaged with all Project Stakeholders / Sponsors
o   Responsible for regular Project Status Updates

o   Assesses risks and creates strategies for risk mitigation and project contingency planning
o   Designs and maintains project documentation
o   Identifies and resolves project issues; ensures appropriate communication to project stakeholders
o   Creates and executes project work plans and revises as appropriate
o   Directs and monitors daily work of teams including progress toward goals
o   Identifies resource needs and secures as needed
o   Provides day-to-day direction and oversight over project engineering teams


•        Assists customers remotely over the phone using remote control software or in person
  • Performs other duties and responsibilities as assigned including but not limited to :

o   Holds/attends team meetings, phone conferences, and training as needed
o   Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
What you’ll bring to us :
  • 7 years of Project or Program Management Experience
    • Minimum of five (5) years’ experience managing IT projects / programs
    • Experience with projects in multiple technologies and functions required
    • Demonstrated experience in resource management and change management techniques preferred

  • Project Management Institute - Project Management Professional Certification (PMI-PMP) Required.
  • Proven experience in a project management leadership position, using standard SDLC/PDLC practices
  • Demonstrated ability to transfer skills and knowledge to a high performing team
  • Ability to integrate and align strategy across functions, processes and teams
  • Proven ability to implement improved business processes working in a dynamic and fast-paced environment with tangible results

What skills you’ll need :
  • Implementation, technical design, and process improvement project experience
  • Excellent oral, written and interpersonal communication skills
  • Demonstrated stakeholder management and enterprise relationship building experience
  • Proven ability to organize and prioritize personal tasks and activities and those of project team members as necessary

•        Demonstrated strengths in organization, reasoning, critical thinking, and problem-solving skills along with attention to detail

•        Expert computer skills and proficiency in MS Project required; proficiency in MS Word, Excel, PowerPoint, SharePoint and Outlook required

•        Commitment to Ttec's Core Values of Lead Every Day, Do The Right Thing, Reach For Amazing, Seek First To Understand, Act As One, and Live Life passionately, with the ability to demonstrate them positively and proactively to our customers, teammates, managers, and vendors in everyday performance and interactions 

What We Offer :

•        A fun, challenging and rewarding work environment

•        Performance equity, variable incentive bonus plan, 401K company match

•        Professional development and tuition reimbursement

•        Paid time off and leave of absence programs

•        Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking 

•        Rich wellness program and activities along with wellness incentives

•        Above & beyond employee recognition programs

•        Access to local discounts to services and entertainment venues

•        Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.