Principal QA Engineer - BOT Product Engineering in Englewood, CO, US at TTEC

Date Posted: 5/4/2018

Job Snapshot

Job Description

Why choose TeleTech to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
What you’ll be doing : 
As a member of TTEC’s Product Engineering team, this QA Engineer will be a key contributor to the advancement of our SaaS based Digital Worker (BOT) product. The engineer must be a self-motivated individual with the ability to work as part of a small team with a rapid release schedule where every aspect of contribution is highly valued. The development process is based on Agile Scrum with the architecture focused on a cloud-based architecture leveraging industry leading AI/ML.
Skills you will bring :
  • Functional responsibility for the software testing staff
  • Definition of test strategies for each product and implementation.
  • Establishment and review of test methods, including automation, load tests, security and compliance tests
  • Coordination of test schedules with development project managers
  • Preparation of test reports for product release meetings
  • Establishing and maintaining software testing project plans
  • Ability to set direction, make commitments and then manage consistently.

Qualifications :
  • BA/BS in CS/IS or related degree or equivalent experience.
  • Experience working in an Agile development environment and Scrum Master experience
  • Experience developing or testing SaaS based applications                                                                                
  • 7 years of experience in technical and organizational leadership for software testing
  • 5 years of overall experience in QA software & application testing.
  • Experience testing SaaS, On Demand or Cloud Based applications
  • Experience with Selenium, Hammer, Jenkins, SQL, Postgres, JIRA
  • Nice to have experience with IBM Watson Assistant
  • Expertise with QA automated testing tools & automated test development for same.
  • Proven track record establishing QA practices and full processes.
  • Strong project management experience with complex projects is deadline and delivery oriented.
  • Excellent attention to detail, proven track record providing results.
  • Highly analytical, must have the ability to think broadly and strategically.
  • Excellent communication skills, written and verbal skills

Who We Are :
ttec is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


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