Principal Project Manager, Call Center Launch in Belfast, UK at TTEC

Date Posted: 4/9/2018

Job Snapshot

Job Description

TTEC (formerly TeleTech) is seeking a seasoned Principal Project Manager, Global Project Management Services to join our Customer Care team. 

The Principal Project Manager of Global Project Management Services is directly responsible to lead and manage the deployment of projects on a global scale; including but not limited to new or expansion client business, internal projects, corporate, business segment and/or enterprise level initiatives. Responsibilities may include presales support and participation in new business due diligence and/or project requirement gathering engagements.
What you’ll be doing : 

Project execution, including on a global scale and/or across various business segments at an enterprise level, through the application of functional methodology and global process to : Act in a primary liaison and oversight level project management capacity, serve as client point of contact, build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure a quality deployment is completed on time, according to specifications and within budget.

What you’ll bring to us :

  • Project execution, including on a global scale and/or across various business segments at an enterprise level, through the application of functional methodology and global process
  • Partner with internal teams, stakeholders, senior executive level parties and external clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, project management service cost estimation, client presentation and contractual requirement input support as required.
  • Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives.
  • Take an active role in departmental improvements such as tools, templates, processes.
  • Must be available to travel domestically and internationally as required based on business need.
  • Other duties as required.

What skills you’ll need :

  • BA/BS or equivalent experience
  • Experience in the call center industry
  • Experience leading the implementation of medium to large scale global call center projects, including the management and oversight of diverse functional project teams. Capable of effectively facilitating meetings and developing and executing detail oriented project plans and deliverables.
  • Experience with client facing, senior and executive level management communications and formal presentation delivery
  • Experience with project management and word processing software, spreadsheet and flowcharting applications (MS Project, MS Office, Excel and Visio)
  • Project Management Certification
  • Travel Requirement : 25%

Who We Are :

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success.  The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.

What We Offer :

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, employee recognition programs, professional development
  • State of the art technology which allows for seamless global connectivity
  • Opportunities for flexible and remote schedules
  • Rich wellness program and health incentives

Lead Everyday -  Do the Right Thing - Reach for Amazing - Seek First to Understand - Act as One - Live Life Passionately

TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer.



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