Principal, CX Consulting in Belgium, Belgium, Belgium at TTEC

Date Posted: 2/5/2018

Job Snapshot

Job Description

Principal – Customer Experience Strategy and Solutions
TTEC (formerly TeleTech) is seeking a bi-lingual (English and German) consulting Principal for our Customer Experience Strategy & Operations consulting practice.
Our ideal candidate should have experience innovating, selling, and leading large, complex customer transformation programs.  A track record of success in managing accounts with a focus on helping them to engage customers, grow, and differentiate in a digital ecosystem is paramount. 
In this role, you will help develop and deliver our capabilities to the market place through consulting, account management, and business development.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience.
TTEC (formerly TeleTech) helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement.
Do you have a passion to bring HUMANITY back to business and impact the interactions of billions of individuals by partnering with our clients to build lasting, value-added, seamless customer experiences for their customers?
Join TTEC (formerly TeleTech) Consulting and Make Amazing Customer Interactions a Reality! Check out our website below to learn more about what we do and how we help our clients.
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What you’ll be doing :
  • Delivery and Account Management
    • Hands on delivery of engagements such as senior program management, business architect, and executive advisory roles. 
    • Accountable for engagements including quality of delivery, project profitability and people management.
    • Represent TTEC (formerly TeleTech) Consulting at senior levels in relationships with assigned accounts to be a trusted advisor and expert to the client.
    • Guide the execution and client growth strategy; Be actively involved in engagement performance - setting high standards for the delivery team. 

  • Business Development
    • Serve as a customer experience subject matter expert on the account planning team providing opportunity to pull through new and existing client relationships across the organization.
    • Proactively identify and cultivate business opportunities within assigned engagements and accounts, respond to customer requirements and help craft insightful, high-quality responses as part of the account planning team
    • Convert existing opportunities and build new network and relationships into consulting solutions and new business
    • Represent the company in various business platforms, conferences, media and other public arenas through speech and/or white papers and publications across the US.
    • Achieve targeted bookings and revenue goals  

  • Leadership
    • Assist in executing our talent acquisition strategy in the region
    • Provide guidance and leadership to a highly matrixed team while demonstrating company values and brand promise.
    • Provide executive leadership for the development of the European consulting team.
    • Ensure formal feedback is provided to consulting and delivery teams for any engagement that is in their area of responsibility.
    • Promote collaboration and teamwork to achieve the best results for TTEC (formerly TeleTech) and for the customer base 

What you’ll bring to us :
An individual that will lead every day, live life passionately, seek first to understand and always do the right thing…. while not being afraid to reach for the amazing!  
  • 12 years’ professional experience including 8 years management consulting
  • Considered a customer experience and subject matter expert including customer strategies, experience design, digital solutions and business transformation.
  • Experience leading large engagements with complex organization networks, program interdependencies, and multiple partners and vendors.
  • Demonstrated experience crafting and implementing strategic business and technical solutions to meet business challenges and customer needs.
  • Strategic account perspective – aware and bringing value to the engagement delivery and day-to-day issues but primarily focused on the engagement vision, strategy, and pursuit of significant horizontal opportunities
  • Proven business development and new client sales experience
  • Entrepreneurial spirit with experience building and/or managing advisory services’ practice area.
  • Demonstrated ability in a matrixed and consultative selling environment.
  • Articulate, Personable, with Executive Presence – flexible in style to meet client needs
  • Mobility, Digital, eTail, Automotive experience preferred
  • Degree from a globally reputable university in business and/or information management. MBA degree a plus.  

What skills you’ll need : 
  • Exceptional leadership/management skills and superb verbal and written communication, with seasoned presentation skills.
  • Strong interpersonal and communication skills.
  • Track record of leading teams.
  • Proven ability to manage client engagements under high stress to successful completion.
  • Sound business acumen; strategic skills; common sense.
  • Effectively manage up and down.
  • Strong negotiation skills. 

Who We Are :
TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.  
What We Offer : 
  • Performance equity, variable incentive bonus plan, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Learning and career growth opportunities via our global footprint
  • Rich health and wellness programs and incentives

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).


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