Order Management Coordinator fluent in English for HP Account in Sofia, Sofia City, Bulgaria at TTEC

Date Posted: 4/11/2018

Job Snapshot

Job Description

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs. 

We offer :

• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment

In this position, you will :

The Logistics Coordinator role is to support the OM Material Exceptions team and be responsible for performing general order follow-up.

She/He :

- Retrieves daily order management requests and investigates parts status in all order management applications;
- Monitors and acts upon daily reports on parts and orders status; follows up until closure 
- Deals with order hold management, manual orders, loans, hotlines, shipments and any other enquiry received. Identifies and clears restrictions placed on orders and on parts as per process targets and guidelines advocated by the process and the functional manager.
- Executes PO release reports, including communication and alignment with Import/Export teams, considering communicated restrictions
- Ensures immediate follow-up on the possible issues that might occur – IT issues, request delays, feedback delays, etc. which could prevent the orders or parts from being processed 
- Ensures timely and accurately revision of the requested reports
- Participates to daily/ weekly/ monthly reviews of the activity performed as per request and acts upon the actions logged in a timely and accurately manner
- Maintains communication with customers through the available order management channels on process related information.

If you are/have :

• Bachelor's degree (or equivalent work experience)
• Fluent in English, both written and verbal
• Strong interpersonal skills
• Familiar with use of SAP is an advantage
• Excellent with numbers and data analysis

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Click on the Apply Online button to let us know about you.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.