Monitoring System Development Engineer in San Jose, Costa Rica, CR at TTEC

Date Posted: 3/7/2018

Job Snapshot

Job Description

Monitoring System Development Engineer
What you’ll be doing : 
As part of our Technology Information Group within the Monitoring and Tools team :

•        Expand the capabilities of ttec’s monitoring and automation platform, which supports over 10,000 devices and growing.

•        Develop leading edge process automation.

•        Work with a team of people dedicated to rapid detection and resolution of network infrastructure issues.

•        Build responsive Web UI for internal and customer interfacing applications

•        Build application platform monitoring (APM) capabilities

•        Build robotic process automation (RPA) capabilities for monitoring

•        Troubleshoot issues that arise with applications
Skills and Experience requirements :

•        3 years of demonstrated experience python coding

•        3 years of demonstrated experience with php coding (LAMP/WAMP platforms)

•        Experience in developing server-side logic with user facing interfaces

•        2-3 years of demonstrated experience with MSSQL and MYSQL ODBC development

•        MYSQL/MSSQL (view, trigger, stored procedure, index, schema design and optimization)

•        Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration

•        Solid understanding of networking protocols VPN,TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.

•        Familiarity with Linux operating systems

•        Strong internal and external communication skills

•        Strong documentation skills
Exceptional candidates will have one or many of the following skills : 

•        Java, C#/VB.NET

•        Any monitoring platform experience (em7, solarwinds, prognosis, etc)

•        Any Cisco product experience
Who we are :
Ttec is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 
For more information on the world of opportunity at ttec, please visit our website at and sign up for our talent community while you’re there.
Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).