Manager, Human Capital Services in Mexico DF, DF, MX at TTEC

Date Posted: 4/18/2018

Job Snapshot

Job Description

Talent Acquisition Services Manager
TTEC is seeking a Talent Acquisition Services Manager to join our Global Talent Acquisition team at our Regional Operating Headquarters, based Mexico City.
What you’ll be doing : 
Talent Acquisition Services Manager lead a team of Global Talent Acquisition specialists to meet aggressive recruiting targets in support of specific client needs. This includes establishing high-volume sourcing strategies and tactics; implementing and modifying customized interview, testing, and screening tools. Talent Acquisition Services Manager monitor recruiting targets daily by individual team members and act quickly to troubleshoot obstacles and motivate their teams to reach daily recruiting targets. Talent Acquisition Services Manager must be able to quickly adapt plans and shift directions in order to meet changing client requirements. This is a challenging position that is suited for a high-energy individual who can motivate their team to consistently meet 
What you’ll bring to us :
  • Understand all key business initiatives and goals for supported business units
  • Manage/support a team of Global Talent Acquisition specialists to deliver outstanding recruitment services
  • Improve the key success metrics for their business units
  • Develop a “Trusted Advisor” relationship with key leaders at multiple levels within supported business units

What skills you’ll need :
  • Knowledge of call center business
  • Performance Based Interviewing expertise
  • Process improvement certification (white belt or above)
  • Strong knowledge in multiple HR disciplines across different geographies (compensation and benefits, recruiting, employee relationship, legal, etc.)

Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.
What We Offer :

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.


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