Manager, Data Informatics in Burlington, MA, US at TTEC

Date Posted: 8/19/2018

Job Snapshot

Job Description

TTEC is seeking an experienced Manager, Data Informatics who is highly motivated self-starter with strong leadership and management skills.  The candidate will have experience using software languages to manipulate large amounts of data.  Primary responsibilities of this role are to manage a team of at least 3 analysts and guide analyses to answer business questions.  The candidate will work in a team of programming and business analysts to develop insightful deliverables that support data-driven marketing strategies.   

What you’ll be doing : 
  • Manage, lead and develop a team of data analysts
  • Responsible for all components of analytic deliverables and lead in completion of large analytic projects
  • Proficient in SAS Programming with hands on experience with SAS/BASE, SAS/SQL, SAS/MACROS, SAS/GRAPH, SAS/STAT
  • Tracking and administration of work allocations
  • Develop strategies for effective data analysis and reporting
  • Manipulate multiple large data sets, including :  defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions  
  • Prepare complex analytic deliverables, combining multiple outputs to create cohesive reports 
  • Help design analytic data set specifications : synthesize business questions, translate from concept to code, in order to produce client deliverables 
  • Contribute to the definition and development of key findings and marketing-oriented conclusions 
  • Bring new innovations, capabilities and methodologies to team to create efficiencies and increase productivity
  • Drive automation of repeatable tasks

What we are looking for : 
  • Degree in a STEM field, Masters preferred
  • 8 years of professional experience working with large-scale relational databases and ability to manipulate/ analyze / maintain relational databases
  • Previous management experience or mentoring of junior staff
  • Strong attention to detail
  • Strong verbal and communication skills
  • Comfortable working in team-oriented, deadline driven environment

What skills you’ll need :
  • In depth knowledge in SAS, SQL, bash scripting, Python
  • Advanced Microsoft Excel skills including pivot tables. Lookups, VB
  • Capability to execute complete analysis process from data extraction / manipulation through QC, report and delivery of data and reports
  • Ability to create automated processes and efficiencies
  • Knowledge of CronTab, Autosys or related tools
  • Experience in following areas a plus
    • R, Knowledge of AWS, Hadoop ecosystem, Pig Latin
    • Knowledge in SAS GRID server, SAS Viya, Teradata, Oracle, Seibel
    • Exposure to Tableau, Power BI or other BI tools
    • Ability to write Pig Latin scripts
    • Knowledge of statistical concepts
    • Business, economics, or quantitative methods background 

Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.
What We Offer :
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Learning and career growth opportunities via our global footprint
  • Rich wellness program and health incentives

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand wAct as One w Live life Passionately