Learning and Development Administrator in Mandaluyong at TTEC

Date Posted: 2/5/2018

Job Snapshot

Job Description

Learning & Development Administrator
 
TeleTech is seeking a seasoned Learning & Development Administrator to join our Customer Management Services team! 
 
Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing!
 
What you’ll be doing : 
 
The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process. The L&D Administrator also manages training logistics for their assigned Site.
 
What you’ll bring to us :

  • Achieve 100% of training completion goals.
  • Learn key business objectives, timeframes, and requirements associated with each training goal and class.
  • Understand and Improve the key success metrics associated with training goals. 
  • Deliver excellent customer service and communication.
  • Escalate training issues as appropriate


What skills you’ll need :

  • Basic LMS knowledge and experience
  • Strong understanding of Teletech's business, core values, and goals
  • High customer service orientation
  • Great interpersonal skills in dealing with a diverse population
  • Strong coaching shills
  • Strong attention to detail and desire to follow procedures
  • Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
  • Call center experience


Who We Are :
 
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
 
Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success.  The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.
 
What We Offer :
 

  • Competitive salary packages, variable incentive bonus plans
  • 100% employer paid HMO coverage for employees
  • Life insurance, wellness programs, onsite clinic
  • Comprehensive health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Shuttles, gym discounts



 
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TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.