Junior WFM Analyst- Real Time in Gosford, NSW, AU at TTEC

Date Posted: 4/9/2018

Job Snapshot

Job Description


  • Exciting opportunity to work with an iconic Australian brand!
  • Bring your WFM/Real Time experience to contribute to our overall success!
  • Vibrant and supportive team!


6 month contract- possible extension! Do you have workforce/real time experience and want to accelarate your career with a global business? APPLY NOW!


ttec is a global outsourcing company employing over 50000 people on 80 sites around the world. We offer the latest technology, a fun working environment and we're able to provide our clients with a complete customer solution.
We have an exciting opportunity to appoint a fixed term Workforce Coordinator (Real Time) to join our team in our Gosford office!


Role Description :


Reporting to the WFM Manager, you will be responsible for monitoring real time and adherence parameters to meet client required service levels. You will work closely on a day to day basis with the operations Team Leaders to ensure smooth overall work flow. You will also conduct data analysis and present production reports to stakeholders and provide feedback in order to improve the efficiency and effectiveness of the business.


Your Profile Essentials :
  • Possess relevant workforce experience preferably real time- in a busy contact centre environment.
  • Strong data analysis and presentation skills.
  • Experience managing key relationships to influence positive business outcomes.
  • Advanced communication skills to include verbal, written and exceptional listening skills.
  • Advanced computer literacy- proficient in using the Microsoft Suite.
  • Results oriented- you deliver high quality results on time and have a strong focus on your set targets/goals.

You must be flexible to work on a roster to cover business needs (Mon-Sat 8am-8 :30pm, approx. 38 hours a week).


Gain exposure to iconic clients and a global business, accelerate your career with us! APPLY NOW!