Instructional Designer (Launch) in Remote, USA at TTEC

Date Posted: 7/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Remote, USA
  • Job Type:
    Consulting
  • Experience:
    Not Specified
  • Date Posted:
    7/10/2018

Job Description

Our Focus


TTEC is helping organizations transform the customer experience. 


The world has changed. Innovative technologies, social media, high customer expectations, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.


We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.


What it means to be an Instructional Designer at TTEC :


The Instructional Designer at TeleTech serves a critical role in the business…  understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field.  This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.  


The successful employee in this role will conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods.  He or she will build e-Learning, instructor-led or blended solutions to best suit the content and audience.  The TeleTech Instructional Designers build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance. They are accountable for completing deliverables and projects on time. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers. 


TeleTech’s culture exemplifies an accelerated pace, customer-centric, and collaborative work environment that fosters unlimited opportunities for personal growth and development. 






What the role really does :



  • Conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods
  • Build e-Learning, instructor-led or blended solutions to best suit the content and audience
  • Build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance
  • Work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers
  • Design and implement strategy to optimize knowledge in support of meeting and exceeding operational and internal goals and metrics






What we’re looking for :


Respect, Passion, Integrity, Communication, Trust. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include :



  • Strong understanding of TTEC’s business, core values, and goals
  • Strong organizational skills and interpersonal skills in working with a diverse population
  • High customer service orientation
  • Strong attention to detail and desire to follow procedures
  • Knowledge of and practical application of Adult Learning Theory and instructional design principles
  • Excellent written and oral communication skills; strong technical writing skills
  • Outgoing, friendly, assertive and articulate
  • Ability to facilitate focus groups, usability sessions and subject matter expert interviews as well as identify and document key themes emerging from these activities
  • Ability to manage responsibilities and priorities in a fast-paced and time-critical environment 
  • Basic Project Management skills
  • Strong Time Management skills
  • Excellent presentation/facilitation skills
  • Instructional Design experience
  • Excellent computer skills in Microsoft Office and ability to learn technology quickly
  • Demonstrated commitment to a teamwork environment
  • Background in training/teaching and/or adult learning, preferred
  • Knowledge of call center business and/or experience, desired
  • Experience with Captivate, Articulate, Story line, Lectora preferred
  • Knowledge of Adobe Photoshop, Flash, HTML principles, preferred






Who We Are :


TTEC Digital Consulting is a pioneer in customer experience, engagement and growth solutions. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from both our Engage and Digital segments to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience. 




What We Offer :



  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Learning and career growth opportunities via our global footprint
  • Rich wellness program and health incentives




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Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
 
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.