(IN) Platform Operations Support Analyst in Quezon City at TTEC

Date Posted: 6/19/2018

Job Snapshot

Job Description

TTEC is seeking a Platform Operations Support Analyst to join our Enterprise Services team.
Our global IT organization supports the entire TTEC enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What you’ll be doing : 
The Platform Operations Support Analyst will be primarily responsible for troubleshooting and incident support of server, storage and backup technologies. The individual must take ownership of incident and problem management to meet established service level agreements. The individual must interact with internal, customer, and third-party teams for troubleshooting and incident response activities.
What you’ll bring to us :
  • Provide advanced technical knowledge and experience in support of existing Server, Storage and Backup Up platforms that include : 
    • Commvault
    • NetApp, Cisco Fabric, VMware, vCenter, vROPS,
    • UCS Servers, UCS Manager and CIMC (blades and servers)

  • Document functionally best practice server-based solutions for use by Level 1 support technicians.
  • Interface with internal, customer, and third-party teams for troubleshooting and incident response activities to provide Tier 1 and 2 support for Server, Storage and Backup platforms.
  • Support the use of support tools, infrastructure monitoring capabilities, and automation of deployment/troubleshooting routines by Level 1 technicians
  • Consolidate and aggregate data from disparate systems to provide infrastructure intelligence that proactively addresses incident response requirements. 

What skills you’ll need :
  • BA/BS in CS/IS or related degree or equivalent experience
  • 2 or more years of expertise troubleshooting varied storage and backup platforms
  • 2 or more years of experience supporting servers in a multi-domain, enterprise level environment
  • MSCE or Unix certification preferred.
  • Strong and demonstrated experience with scripting (PowerShell, VBScript, etc.)
  • Experience documenting process and creating KB’s for use by other support technicians.
  • Ability to work on-call rotation

Who We Are :
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.