(IN-MX) Network Operations Administrator in Guadalajara, JAL, MX at TTEC

Date Posted: 2/21/2018

Job Snapshot

Job Description

Position Summary :
Using pre-defined KB process as a guide this person is responsible for troubleshooting and resolution of incidents for the local area network (LAN) and/or wide area network (WAN) and core security infrastructure within a multi data center 24/7 operation.  Provides technical support to various departments and users with regards to the LAN/WAN and supporting security environment.  Open trouble tickets with vendors and other third party providers. Operate under supervision, with some latitude for independent judgment. 
Key responsibilities :

•        Responsible for troubleshooting of basic network security infrastructure issues using prescribed TTEC processes.

•        Coordinates with other Network Operations Administrators to resolve incidents relating to Network or Security Infrastructure platforms.

•        Troubleshoot the configuration of firewall security appliances (Cisco ASA, Check Point, Crossbeam, Bluecoat)
following provided process documentation.

•        Troubleshoot firewall and proxy administration following provided process documentation

•        Troubleshooting networks (TCP/IP and packet analysis) following provided process documentation

•        Open support tickets with vendors and third-party providers.

•        Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.

•        Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.

•        Ability to work days, evenings, and weekends as required; 24x7 support.

•        Exceptional communication skills.

•        Other duties as assigned by management

•        On call rotation participation required 
Preferred Skills

•        Basic knowledge of Cisco’s Switching (6500, 4500, 3700, 3500, 2900), Routing (3800, 2800, 3900, ASR), Wireless (WAPs, WIPs, WLCs, Prime) and Security (5520, 5510, 5505, IDS) products.

•        Basic troubleshooting knowledge of Security Platforms and technologies to include Cisco ASA’s, Checkpoint, Palo Alto, Internet filtering (Cisco WSA’s), IDS/IPS, VPN

•         Basic troubleshooting knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.

•        Solid understanding of network topologies / design : routing, switching, and MPLS/VPLS

•        Knowledge in LANs/WAN technology, Internet technology, experience in routing and network protocols (especially TCP/IP)

•        Strong ability to produce technical documentation 

•        Minimum 1 years of experience

•        Cisco certifications :  CCNA or equivalent knowledge

•        Associates degree in a computer related field, related certification, or equivalent experience