(IN) Avaya Support Engineer in Quezon City at TTEC

Date Posted: 9/19/2018

Job Snapshot

Job Description

TeleTech is seeking an Avaya Support Engineer to join our IT team. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing :
The Avaya Support Engineer responsible for troubleshooting of approximately 20,000 Avaya call center agents. This is a global environment which will integrate with multi-vendor ACD strategy.

You will be responsible for :
• Troubleshooting of a Global Avaya Solution including Aura cloud deployments, Aura, Call Center Elite, SM, SMGR, CMS, CDR, AES, EDP, EP, EMC and Snap Ins
• Troubleshooting of the Teletech customer Call Center solutions
• Working with the Teletech on site IT resources to troubleshoot new sites and existing sites a global corporate environment

Desired Skills and Experience :
• 2 years of experience working with Avaya / SIP / VoIP engineering
• 3 years of experience in IP Voice technologies.
• Expert knowledge of LAN/WAN systems, networks, and applications
• Experienced interfacing with vendors for new technology development and collaboration
• In-depth knowledge of VoIP; experience Avaya VoIP Products.
• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated troubleshooting in a large enterprise organization.
• BA/BS degree or equivalent experience

For more information and to find more sales jobs at TeleTech, please visit our website at ttechjobs.com and sign up for our talent community while you’re there.