HRMS Principal Analyst - Oracle HCM Cloud - Remote / Telecommute in Englewood, CO, US at TTEC

Date Posted: 8/8/2018

Job Snapshot

Job Description

For more than 30 years, TTEC has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TTEC designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include :

• Design : Customer Strategy Services
• Enable : Customer Technology Services
• Manage : Customer Management Services
• Grow : Customer Growth Services
Position Summary :
TTEC is currently searching for an experienced Oracle Principal Analyst who has full cycle implementation experience (Oracle HCM Cloud is a must). This analyst will be responsible for introducing and supporting the Oracle HCM Cloud for the TTEC organization and TTEC acquisitions and joint ventures.  The Principal Analyst must be a team player and adaptable to a dynamic work environment.
Our Principal Analyst, Oracle Duties & Responsibilities will include :
  • Execute planning activities for Oracle implementation projects; advise on scope, effort, and timelines
  • Undertake assessment activities to determine current Oracle EBS system usage and make recommendations for future usage to maximize the products licensed by TTEC
  • Design and deliver Oracle solutions and ensure that the solutions are supported from a Human Capital and Information Technology perspective
  • Capture and document functional requirements and specifications
  • Liaise with the functional and development teams, both onshore and offshore to communicate requirements and follow-up on progress
  • Organize, execute, and supervise integration and user acceptance testing (UAT)
  • Work in a dynamic work environment with global time-zones
  • Participate and contribute as solution architect when required
  • Respond timely to daily support calls and tickets providing outstanding customer support & root cause analysis

Basic Qualifications :
  • Bachelors / Masters degree required
  • Minimum 3 years experience with full cycle Oracle HCM Cloud implementation
  • Must have implementation experience
  • Detail understanding of Oracle HCM Cloud functionality
  • Good understanding of technical integration between various Oracle products
  • Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)
  • Outstanding customer service and communication skills

Preferred Qualifications :
  • Some experience or knowledge in Human Capital domain
  • Exposure to agile methodology
  • Ability to work independently and maintain a cooperative working relationships with peer groups



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