Helpdesk-Service Desk Associate - Austin, Texas in Austin, TX, US at TTEC

Date Posted: 7/4/2018

Job Snapshot

Job Description

TTEC is seeking a Service Desk Associate to join our Technology Services team.   This role is located in beautiful Northwest Austin and is a full-time, direct hire employment opportunity that offers full comprehensive benefits!
Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Service Desk Associate, Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
We are currently looking for a driven, smart, self-motivated individual with retail operations or retail management experience to work in a team environment in an external client facing capacity in support of our large enterprise customers.   As part of the Service Desk team, you will be responsible for taking incoming calls and service requests from customers, documenting the requests in our ticketing tool, performing escalations and follow up with service requests through resolution.    
What you’ll be doing :
  • Support of customer contact center environments
  • Client connectivity / remote access tools
  • Desktop and server application support
  • Ability to work well within a team environment
  • Basic incident and change management
  • Direct customer contact through all communication methods

Skills and experience you will bring :
  • Exceptional verbal and written communication skills
  • Prior customer service experience preferred
  • Experience working with MS Office Suite :   Outlook, Word, Excel
  • Ability to multi-task, work in a fast-paced environment while managing changing priorities professionally
  • Ability to follow documented processes and methodologies
  • Ability to work possible shift schedules of 8-10 hours in support of a 24 hour, 7 day a week operation
  • Ability to participate in and pass Government Public Trust Clearance application requirements 
  • Ability to work onsite at our office location in Austin.  This is not a telecommuting or remote work opportunity.

Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 
What We Offer :
  • Full comprehensive benefit plan, and 401k company matching
  • Global career mobility, employee recognition programs, professional development

•        Rich wellness program and health incentives

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.