Facilites Manager in Montreal, Quebec, CA at TTEC

Date Posted: 7/5/2018

Job Snapshot

Job Description


 
TTEC is seeking an experienced Facilities Manager (Senior Specialist, Real Estate & Facilities) to join our Enterprise Services team at our offices located in Montreal, Qc. TTEC offers a complete range of customer care, telemarketing and back office services to large Canadian and American companies.


Our business solutions are bilingual and cover all existing client contact platforms. Our Real Estate and Facilities team brings significant value and contribution to our company through; excellent service, performance and value. To maintain high ethical and professional standards as we strive to ensure all our sites are world class facilities.


TTEC currently employs more than 2,500 people across eight locations in Quebec, Ontario, New Brunswick and Prince Edward Island.


The TTEC Real Estate and Facilities Manager Acts as a primary point of contact for day-to-day building maintenance and repairs and responds diligently to reported issues such as climate control, odors, smoke, spills, damage and repairs, etc. To ensure projects are on schedule and within budget. To arbitrate, negotiate and advise internally and externally including with government agencies. To establish new business partnerships. To protect all TeleTech’s contractual positions and ensure finished project meets contractual standards.


Job Description :

  • Manage and Maintain Day to day operations of facilities under your control :
  • ASKNOW Ticketing
  • Manage Building and Preventive Maintenance Activities
  • Coordinate and Oversee Cleaning Activities/Staff
  • Coordinate and Oversee Security Activities/Staff
  • Maintain in coordination with Organizational leadership tactical application of budget and related controls
  • Oversee Supplies for Operations, Maintenance and Janitorial Services
  • Monitor scheduled events, project milestones and submission of required information
  • Schedule activities for completion of projects and works on a day-to-day basis to handle unexpected requests and deadlines
  • Maintain strong working relationship with the internal and external project stake holders
  • Work with the consultants to negotiate credits and/or extras for revised scope of work and to assist with implementing a value engineering process when necessary.
  • Organize meetings and meets with contractors/consultants to review scope of contract and impact of alternatives in reducing time and costs
  • Prepare Monthly Status Reports
  • Stay current with community issues and construction and related technologies
  • Be familiar with, understand and apply TeleTech policies and procedures, federal, provincial and municipal legislation and regulations (e.g. Health & Safety, Environmental).
  • As a safety team member, to work closely with emergency response plans including evacuation, implementation of after-hours emergency response and environmental health and safety;
  • Conduct building inspections and identify, communicate and uphold maintenance and service standards to ensure client and consumer satisfaction
  • Maintain complete drawing records and operating logs
  • Responds to emergency calls on a 24-hour basis, as required
  • Proficiency in MS Word, Excel, Project, Adobe Acrobat and AutoCAD would be an asset.
  • Performs other job-related tasks as required.


 
Qualifications :

  • A minimum of 3 years of relevant and progressive experience in one of the following areas; construction (both field and office), real estate development, architecture or other engineering disciplines.
  • Effective prioritization skills with proven success in managing multiple priorities with varying deadlines
  • A proactive and perceptive outlook to achieve results.
  • Track and Manage local budgets
  • Team Player attitude
  • The ability to be a Self-Starter
  • Effective problem solving, conflict resolution and negotiation skills with the ability to influence others
  • Demonstrated capacity to work under pressure and to embrace change
  • An ability to complete mid-sized, multi-faceted projects from start to finish under general direction of the Director
  • Solid working knowledge of the Building Code and Industry related technology
  • The ability to travel frequent as this may be required
  • Working knowledge of Engineering, Architecture or Construction/Project Management or Certificate in similar disciplines combined with relevant experience.


 
Requirements and special conditions :
  • Detail oriented
  • Able to work independently without direct supervision
  • Ability to interact with external suppliers and others;
  • Ability to manage multiple tasks simultaneously within a fast-paced team and a customer-oriented environment;
  • Availability after regular hours and in emergency

 
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