Director, Operations in Englewood, CO, US at TTEC

Date Posted: 4/23/2018

Job Snapshot

Job Description



TTEC is seeking a seasoned Director of Operations to join our Customer Care team.


We help bring technology and human connections together to deliver amazing customer experiences every time. We need you- our next Director of Operations - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal!


What you’ll be doing : 
Our Director of Operations manages the overall client relationship and associated operations maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business. Work strategically to improve processes and performance that enhance bottom line results. Create and maintain a positive work environment!


What you’ll bring to us :

  • Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials.
  • Manage day-to-day operations and deliverables.
  • Improve the key success metrics associated with goals. These includes :
    • Forecasting accuracy
    • Revenue and margin goals
    • Client, customer, and Employee satisfaction scores
    • Call volume projections
    • Contractual bonus goals
    • Contractual client metric goals

  • Drive client message, actively manage staff, engagement, and productivity.
  • Manage the communication with clients and business partners.

What skills you’ll need :


  • Strong understanding of TeleTech’s business, core values, and goals
  • Ability to lead and partner successfully with teams, management and client
  • Ability to manage multiple, complex, on‐going tasks and projects
  • High level of integrity, judgment and follow through
  • Strong coaching, people, and leadership skills
  • Strong attention to detail
  • Strong analytical, verbal and written communications skills
  • Technology acumen and reporting
  • Strong coaching skills
  • Call center experience

Who We Are :
At TTEC (formerly TeleTech/Revana), you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. With 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer simple, personal and exceptional. So jump on board, join our journey, and take your career amazing places along the way!


What We Offer :

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, employee recognition programs, professional development
  • State of the art technology which allows for seamless global connectivity
  • Rich wellness program and health incentives










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