Customer Service Representatives- Industry Leader! Chatswood NSW in St Leonards, NSW, AU at TTEC

Date Posted: 2/12/2018

Job Snapshot

Job Description

CUSTOMER SERVICE REPRESENTATIVES- Industry Leader!
Chatswood NSW
We are growing our team so if you are looking to be a part of an exciting, fast paced work environment, with the added exposure of being involved in new projects and initiatives, then we have a fantastic opportunity for you to join a very successful global business.
About Us :
TTEC (Formerly TTEC) is a global outsourcing company employing over 50,000 people on 80 sites around the world. We offer the latest technology, a fun working environment and we're able to provide our clients with a complete customer solution. Join the TTEC (Formerly TTEC) business to support our clients.
Our client Lendlease, is one of the world's leading fully integrated property and infrastructure solutions providers and one of the largest developers of planned communities in Australia. Their vision is to create the best places not just for their clients and communities, but especially for employees. With over 50 years' experience, they have created more than 50 master-planned communities in Australia and around the world, built on innovative and sustainable design.
With the potential to become permanent, we have an exciting opportunity to appoint fixed term Customer Service Representatives to our brand new state of the art customer service centre in Chatswood.
Role Description :
The Customer Service Officer is responsible for professionally representing our clients' business with a strong focus on providing support to customers on their digital journey. They will be required to use voice, digital chat, video, email and other digital tools to ensure customers receive the best service. Helping customers connect with the right Communities' sales experts will be your measure of success. 
In your role, you will be able to fully identify our customer's needs, understand their demands and provide solutions to their queries.  Use your outstanding communication skills to provide exceptional service to our valued customers, recognising them as individuals and consistently displaying a willingness to go above and beyond.
Your Profile :
  • Previous experience in a customer care or sales related role, preferably within a contact centre environment.
  • Enthusiastic customer service star, with a great attitude.
  • Technically savvy, and have the ability to quickly learn new technology.
  • The capacity to retain technical/product knowledge
  • Attention to detail is critical, efficiency and strong organisational skills.
  • Exemplary communication skills to include written, verbal skills and superior listening skills.
  • We are also looking for a self-starter who has the ability to handle peak periods in a positive and optimistic manner.

Your benefits :
  • Opportunity to join an industry leader, Lendlease!
  • Vibrant, fun and supportive team!
  • Within walking distance from the Chatswood train station!
  • Paid training!
  • Breakfast, snack and juice bar provided!

The successful candidate will be required to work a standard full time week on rotating shifts between 9am-9pm Monday-Sunday. (Approx 38 hours a week).
Accelerate your career with industry leaders. APPLY NOW!!