Customer Service Representative in Westlake, OH, US at TTEC

Date Posted: 3/29/2018

Job Snapshot

Job Description

Customer Service Representative
NEW : Want to set yourself apart? Schedule yourself for a fast-pass interview – Simply text "JOBS" to    303.327.9386 

Since 1982, TTEC (formerly TeleTech) has grown to be a global leader in our field.  We help the world's leading companies by providing exceptional service and support to their customers.   Due to our continuing growth we are currently looking for enthusiastic people to join our team.  If you are looking for the chance to grow your career with a leading global company then this is the opportunity for you!
Do you like making people smile?
To you, customer service is more than saying "have a nice day" it's about making sure that your customer is happier at the end of the call than they were at the beginning.  You take that responsibility very seriously.  You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.
Opportunity is Knocking.  Answer the Door!
We have an amazing opportunity for you to provide best in class customer service and support for our clients.  You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis.  While you will be extensively trained you will not simply be repeating canned responses.  Quite the contrary!  You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best.  Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.
Who says Super Heroes can't be rewarded?
We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills.  That's why we also offer a highly competitive salary and a comprehensive benefits package, including :
  • Competitive salary
  • Advancement and career opportunities

Working for TTEC (formerly TeleTech) can be summed up in one word… Opportunity.  When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible.  You will be part of one of the largest and fastest growing business process outsourcing companies in the world.  You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed. 
Mirror Mirror on the Wall, are You the Most Qualified One of All?
While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started :
  • High School diploma or equivalent
  • At least six months of customer service experience
  • Competency using Microsoft Windows
  • Exceptional communication and verbal skills
  • Ability and desire to excel in a fast paced and work environment

Ready to step up?  Let's get started.
Click on the Apply Now button to let us know about you.  Even better, apply now and tell your friends to apply too.  For more information on the world of opportunity that awaits you at TTEC (formerly TeleTech) visit our recruitment website at http ://
TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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