Customer Service Representative - Travel Specialist in Mexico, Pampanga, PH at TTEC

Date Posted: 6/19/2018

Job Snapshot

Job Description

INTRODUCTION


At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers.  We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail. 



THE ROLE :
Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customer’s requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company’s business needs in perspective.



DUTIES AND RESPONSIBILITIES :
  • Assists customers with their flight reservations, cancellations, ticketing issues and other concerns
  • Coordinates with airlines as necessary

SKILLS & COMPETENCIES REQUIRED :
  • Knowledge of principles and processes for providing good customer service.  This includes customer needs assessment and meeting quality standards for service.
  • Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
  • Excellent English Communication & Interaction Skills — conversant in English and can convey information effectively. 
  • Service Orientation — Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations;
  • Able to set priories and multi‐task
  • Detail-oriented and customer-focused.

BASIC QUALIFICATIONS :
  • Completed at least 2 years of college without back subjects
  • Excellent conversational English skills
  • Internet savvy and knowledge of MS Office applications
  • Experience in handling travel accounts (flights), background on travel agency, and/or tourism graduate (with or without experience)
  • Knowledge in GDS such as Apollo, Sabre and Worldspan and other systems is a plus!

PRE-EMPLOYMENT REQUIREMENTS : (Please bring these documents when you apply)
  • Resume / Curriculum Vitae (CV)
  • ID Pictures - 2 pcs of 1x1                                              
  • Original copy of NBI Clearance (or photocopy of Receipt/Claim date)                       
  • Original copy of Police Clearance                                              
  • SSS (photocopy or E1 Form/E4 Form/E6 Form)                                                  
  • TIN with Tax Status (photocopy or Form 2316 : ITR from previous employer)
  • PhilHealth (photocopy or Member’s Data Record
  • Pag-Ibig (photocopy or Member’s Data Form)                                     
  • Birth Certificate (From Civil Registry or NSO certified)

 
WHAT WE HAVE TO OFFER
 
  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Transportation & rice benefits await those that qualify
  • Engage with your colleagues and build friendships through exciting promotions, events and activities

 
HOW TO APPLY
  • Email. Hotjobs@teletech.com; careers.mnl@motifinc.com
  • SMS.  Text 09175153512 to request for a phone interview
  • Online. Apply at www.TeleTechJobs.com via computer or mobile phone
  • Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
  • Walk In. Visit our office at 4th floor, eCommerce Plaza bldg., Eastwood, Libis, Quezon City

 
 

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