Customer Service Representative | Telstra | TeleTech in Cebu City, Central Visayas, PH at TTEC

Date Posted: 4/2/2018

Job Snapshot

Job Description

GADGET GURUS

 

Your Future Has Arrived  


Are you the individual with whom everyone consults with on technical issues? Do your friends and family rely on your expertise? If so, then consider a career with us. We are transforming the way we do business. We need tech gadget gurus like you to lead the way.

 
THE ROLE :
 
Your role as a Customer Service Representative (CSR) is to listen and analyse customer calls to understand what the customer needs are and how to resolve their issues in accordance with a set methodology. You will provide guidance or initiate appropriate administrative procedures to resolve any issues to achieve a high level of customer satisfaction and advocacy.
 
DUTIES AND RESPONSIBILITIES :
  • Provide end to end customer service to Telstra customers
  • Listen and understand why customer has called us and what matters to them
  • Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
  • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
  • Work as part of a larger team to create a continuous improvement culture.
  • Integrate key learning into operations to help support customer advocacy.

QUALIFICATIONS :
  • No experience necessary.  Fresh graduates are welcome to apply.  Now accepting High School graduates with excellent communication skills.
  • Proficient in conversational English.
  • Able to convey information effectively with a neutral accent.
  • Internet savvy and knowledge of MS Office applications 

 
WHAT WE HAVE TO OFFER
 
  • TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Immerse in personal development programs and continued skill enhancement through online and proprietary  training curriculums
  • Engage with your colleagues and build friendships through exciting promotions, events and activities

HOW TO APPLY
  • Email. Hotjobs@teletech.com
  • SMS.  Text 09178918143 and request for a phone interview
  • Online. Apply at www.TeleTechJobs.com via computer or mobile phone
  • Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
  • Walk In. Ground Floor, Ebloc 2 Building, AsiaTown IT Park, Lahug, Cebu City


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