Customer Service Representative | Pampanga | Fresh Graduates are welcome to apply! in Mexico, Pampanga, PH at TTEC

Date Posted: 2/7/2018

Job Snapshot

Job Description

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.


Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customer’s requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company’s business needs in perspective.


• To resolve customer complaints via phone, email, mail, or other media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
• Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
• Answer questions and suggest solutions in relation to products and services.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Compile reports on overall customer satisfaction.


Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.

• Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Excellent English Communication & Interaction Skills — conversant in English and can convey information effectively.
Service Orientation — Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations;
Able to set priories and multi‐task
Detail-oriented and customer-focused.
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service experience is a plus!


• Competitive compensation package including regular performance bonuses

• Medical and dental coverage plus life insurance options

• Pharmacy, transportation & rice benefits await those that qualify

• TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality


• Email.
• Online. Apply at via computer or mobile phone
• Go Social. Visit us at or
• Walk In at G/F Building 4 SM City Pampanga | Mexico, Pampanga 2021 | Philippines