Customer Service Representative | Eastwood in Quezon City at TTEC

Date Posted: 6/19/2018

Job Snapshot

Job Description

Join us at TTEC where we welcome Customer Service Representatives who have a passion for helping others and giving them peace of mind.  Whether it’s getting answers for customers quickly, consulting on services with compassion or resolving their issues with a smile, you will be the difference between their customer experience being just average or an exceptional one.  


We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can’t be taught—a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You’ll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

What you might be doing on a typical day :


  • Resolve customer inquiries and concerns via phone, email, mail, or other media.
  • Reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
  • Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
  • Answer questions and suggest solutions in relation to products and services.
  • Inform customer of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Compile reports on overall customer satisfaction.

As a TeleTech customer experience champion, you’ll enjoy :

  • Fun, talented and witty teammates 
  • Knowledgeable, supportive, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Career-growth and lots of learning opportunities for aspiring minds
  • Community-minded organization
  • And yes… all the competitive pay and benefits that’d you’d expect



The basic stuff you’ll need :

  • Complete at least 2 years of college without back subjects
  • Excellent communication skills – for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict.  In other words, you have the gift of gab.  Empathy is the key.
  • Ability to adapt and excel in a fast-paced work environment
  • High school diploma or equivalent… with education… more is better
  • Handy with MS Windows and other computer applications.
  • The passion and drive to make a difference

HOW TO APPLY
  • Email. Hotjobs@teletech.com
  • SMS.  Text 09175153510 to request for a phone interview
  • Online. Apply at www.ttecjobs.com via computer or mobile phone
  • Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
  • Walk In. Visit our office at 4th floor, eCommerce Plaza bldg., Eastwood, Libis, Quezon City

When you come in... It'll help if you bring with you :
  • Resume / Curriculum Vitae (CV)
  • ID Pictures - 2 pcs of 1x1                                              
  • Original copy of NBI Clearance (or photocopy of Receipt/Claim date)                       
  • Original copy of Police Clearance                                              
  • SSS (photocopy or E1 Form/E4 Form/E6 Form)                                                  
  • TIN with Tax Status (photocopy or Form 2316 : ITR from previous employer)
  • PhilHealth (photocopy or Member’s Data Record)
  • Pag-Ibig (photocopy or Member’s Data Form)                                     
  • Birth Certificate (From Civil Registry or NSO certified)



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