Conversational UI Dialogue Designer in Pasay at TTEC

Date Posted: 2/16/2018

Job Snapshot

Job Description

The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC (formerly TeleTech) helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 
What we are looking for : 
We are looking for an innovative and creative Conversational UI Dialogue Designer to assist in the build-out of Intelligent Virtual Assistants (IVA) – aka chatbots leveraging Artificial Intelligence (AI).. As a Dialogue Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Knowledge Engineers, you will leverage your extensive creative writing background to script and structure responses that are free flowing and natural, and aligned with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you’ll help decide the most appropriate next action and language necessary to produce an exceptional customer interaction- all while developing an AI personality that is engaging and memorable!
What you’ll be doing : 
  • Story board the customer journey and process flow to ensure that knowledge and responses are delivered in a meaningful and natural format
  • Author all IVA responses using process established by the Knowledge Engineering team
  • Applying creativity to ensure the IVA responds in a fashion that aligns with the intended persona
  • Help ‘train’ the IVA to deliver meaningful and accurate responses.  Make edits to content as required
  • Partner with Knowledge Engineers to shape and structure the data in a way that will address the questions and problems presented to the IVA with accuracy and efficiency
  • Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds customer expectations 

What skills you’ll need :
Motivation, Passion, Integrity.  Those are just some of the attributes valued at TTEC (formerly TeleTech).  Of course, there are some other requirements too.  These include :
  • 5 Years in a creative writing and/or linguistics role
  • Experience or knowledge of artificial intelligence, speech recognition technologies, or machine learning
  • Experience with speech recognition and CLP/NLU/NLG systems a plus
  • Strong creative writing skills
  • Excellent communication skills
  • Experience in working with cross-functional teams
  • Minimum Bachelor’s level degree in Linguistics or related field required; Master’s degree preferred 

Who We Are :
TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.

What We Offer :

  • Competitive salary packages, variable incentive bonus plans
  • 100% employer paid HMO coverage for employees
  • Life insurance, wellness programs, onsite clinic
  • Comprehensive health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Shuttles, gym discounts


TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.