Consultant - Project Manager in Belfast, UK at TTEC

Date Posted: 8/24/2018

Job Snapshot

Job Description

Salary Range : 60-75K GBP
 
Our Focus
 
The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 
 
We are looking for a Consultant - Project Manager, Customer Experience (CX) Consulting for our Strategy and Operations practice who has a holistic perspective on delivering seamless omnichannel customer experience, digital solutions, and technology optimization.   As a Consultant - PM, you will help to develop and deliver our capabilities to the market place through consulting, client management, and project management.  The Consultant - Program Manager works directly with our global client base contributing essential leadership and support to coordinate a project team, typically under the direction of an Engagement Manager.
 
What the role really does…
 
Delivery and Account Management (~90%)
 

•         General Responsibilities
 
    • Hands on delivery of engagements, guiding the execution.
    • Accountability for engagements including quality of delivery, project profitability and people management.
    • Represent the practice in as a trusted advisor and expert to the client.  
    • Development of tools, delivery frameworks, case studies and other Intellectual Property to advance our Practice and the quality of solutions we deliver for our clients.
    • Provide leadership for key strategic initiatives and collaborative initiatives with TTEC business partners.


 

•         Project Facilitation and Tracking
 
o   The Project Analyst tracks, documents and reports meeting results, targets, owners, and project variances and needs
o   Develops presentations and provides project support for the Project Manager
o   Proactively identifies and reports upcoming project milestone deadlines, responds to project support requirements and helps craft insightful, high-quality responses as part of the Project Manager’s team
 

•         Delivery and Client Service Capability
 
o   Manage projects effectively to meet timelines and objectives. Works operational initiatives using process improvement skills and tools to enhance processes and procedures
o   Has accountability to the Engagement Manager for the quality delivery of presentations
o   Delivers consumable research and analysis
o   Ensures communication to the Engagement Manager and Client Stakeholders for approval of final deliverables
 
  • Business Development (~10%)

 
    • Serve as an omni-channel, digital technology, customer experience subject matter expert
    • Proactively identify and cultivate business opportunities within assigned engagements and accounts
    • Convert and expand existing opportunities and build new relationships into consulting solutions and new business
    • Established customer experience and digital innovation thought leadership


 
 
An individual that will lead every day, live life passionately, seek first to understand and always do the right thing…. while not being afraid to reach for the amazing!
 

•         Considerable experience working in a global consulting firm or in a service industry leading customer experience or engagement projects, preferably in a similar or related capacity

•         Demonstrated hands-on experience with the use of project management tracking tools

•         Engagement management support experience including tracking, reporting, and presentation preparation

•         Demonstrable experience in the development and implementation of operational effectiveness and efficiency improvement processes in a consulting capacity

•         Demonstrable experience supporting innovative Customer Experience strategies and social media / digital solutions for best industry practices and approaches

•         Statistical data analysis experience including budget forecasting and analysis of financials and budgets

•         Demonstrable experience of working with Customer Experience metrics / measures and an aptitude for related analysis for goal setting and trending

•         Considerable experience of working in a fast-paced business environment and demonstrable strong business acumen

•         Degree from a globally reputable university in commerce, economics, engineering or a related field with an outstanding academic record
 
Location : Role will be based out of our London office and require up to 75% travel
 
Closing Date for applications : 4th October 2018
 
Apply Now or Learn more about TTEC careers at http ://www.ttecjobs.com or see how you are connected already at http ://linkedin.com/company/TTEC

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