Compliance and Fraud Management in Englewood, CO, US at TTEC

Date Posted: 6/23/2018

Job Snapshot

Job Description

TTEC (formerly TeleTech) is seeking an experienced Investigator to join our HR Compliance team at our Global Corporate Headquarters, based in Denver, Colorado.
Position Summary

The HR Compliance team oversees the Corporate Compliance Program, functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. The HR Compliance investigator is charged with : 1) conduct and document effective, thorough and objective investigations of employee relations issues, health and safety issues (including Workers’ Compensation matters), and fraud; 2) analyze trends and metrics in partnership with HR Business Partners and Operations partners to develop solutions, programs and policies.  3) update and deliver awareness programs that promote desired behavior; 4) influencing clients to improve systems and processes and 5) liaising with Legal department to ensure compliance with applicable law and regulations. 
Duties and Responsibilities :
  • Investigates internal allegations of company policy violations, such as discrimination, harassment and fraud, and recommends an appropriate response to complaints from the compliance line
  • Manages investigations beginning-to-end, including intake meetings, background research, investigative interviews, generating comprehensive reports, and making recommendations on how to address non-compliant behaviors.  This could include occasionally participating and leading conversations outside of core daytime hours
  • Makes recommendations within company policy, practices, precedents, procedures and applicable laws
  • Develops and conducts educational sessions for team members on talent relations issues, company compliance initiatives and policies
  • Analyzes trends and metrics in partnership with HR Business Partners and Operations leaders to develop solutions, programs and policies
  • Updates and delivers awareness programs that promote desired behavior

Education & Experience :
  • Five years of employment investigation or related experience required
  • PHR or SPHR certification a plus
  • Related advanced degree preferred (BS/BA in Business, Criminal Justice, CFE -certified fraud examiner- or equivalent work experience)

Knowledge, Skills & Abilities :
  • Strong knowledge of labor laws, ADA, FMLA, employment, and other related human resource legislation
  • Excellent verbal and written communication skills
  • Good proficiency with personal computers and Microsoft Office products
  • Excellent customer service and organizational skills
  • Demonstrated success as an investigator in a highly matrixed environment that includes both salaried and hourly staff
  • Ability to work on multiple tasks at once in a fast-paced environment
  • Ability to maintain high degree of confidentiality
  • Ability to speak Spanish is a plus


Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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