Cisco UCCE Telecommunication Engineer -- Remote / Nationwide in Remote, USA at TTEC

Date Posted: 4/20/2018

Job Snapshot

Job Description

At TTEC (formerly TeleTech), a TTEC (formerly TeleTech) Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience.    We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications.  We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. 
We are looking for an experienced Cisco UCCE Telecommunications Senior Engineer to join our VoIP Professional Services delivery team.  In this role you will be responsible for the call routing, scripting and configuration of these applications while working with and interacting with our design and architecture leads, project management team, developers and testers.  If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you! 
Role/Responsibilities :

•        Project team member involved in the design and deployment of full-life cycle Cisco contact center project integrations including call center workflows

•        Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues

•        Work and collaborate with project teams consisting of TTEC (formerly TeleTech) Professional Services staff, client resources, contract resources and 3rd party vendors.

•        Provide consistent and frequent project status updates and project issues to assigned TTEC (formerly TeleTech) Project Manager
  • 3 to 5 years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
  • IP-IVR integration design or deployment
  • CVP or AVP application deployment experience
  • Experience with voice gateways or H.323, SIP or MGCP protocol experience
  • Cisco IP Dialer, Email Manager, and Unity experience is a plus
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus
  • Strong client facing skills along with strong verbal and written communication skills.
  • Bachelor’s Degree in Engineering or similar field and/or equivalent work experience.

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.


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