Cisco Telecommunications UCCE Engineer (ITNETTCUP2) in Quezon City at TTEC

Date Posted: 2/7/2018

Job Snapshot

Job Description

Cisco UCCE Telecommunication Engineer (ITNETTCUP2)
Araneta Cubao


TTEC is seeking a Cisco UCCE Telecommunication Engineer to join our Technology Services team.  
 
Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
 
What you’ll be doing : 
As part of our Professional Services Engineering team, you will be responsible for the call routing, scripting and configuration of these CC Enterprise applications while working with and interacting with our design and architecture leads, project management team, developers and testers.   
 
What you’ll be doing :

•        Project team member involved in the deployment of full-life cycle Cisco contact center project integrations including call center workflows

•        Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues

•        Work and collaborate with project teams consisting of Professional Services staff, client resources, contract resources and 3rd party vendors.

•        Provide consistent and frequent project status updates and project issues to assigned Project Manager


What Skills you will need :
 
  • 2 to 4 years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
  • IP-IVR integration design or deployment
  • CVP or AVP application deployment experience
  • Experience with voice gateways or H.323, SIP or MGCP protocol experience
  • Cisco IP Dialer, Email Manager, and Unity experience is a plus
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus
  • Strong client facing skills along with strong verbal and written communication skills.
  • Bachelor’s Degree in Engineering or similar field and/or equivalent work experience. 

What We Offer
  • A fun, challenging and rewarding work environment 
  • Professional development and tuition reimbursement
  • Paid time off and leave of absence programs
  • Rich wellness program and activities along with wellness incentives
  • Above & beyond employee recognition programs
  • Access to local discounts to services and entertainment venues
  • Social activities including employee events, social hours, holiday luncheons and others  

Who We Are :


TTTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.  


We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 
 
 
Lead Everyday Do the Right Thing  Reach for Amazing   Seek First to Understand Act as One Live life Passionately
 
 
#LI-PM1