Business Development Executive, Learning & Performance Consulting Services in Detroit, MI, US at TTEC

Date Posted: 9/4/2018

Job Snapshot

Job Description

Business Development Executive, Learning & Performance Consulting Services

TTEC (formerly TeleTech) is seeking a Business Development Executive– Enterprise Enablement to join our Consulting team.  This is a U.S. based role with regular travel required. 

Are you a highly-motivated, achievement-driven sales professional interested in advancing your career and earning potential?  At TTEC (formerly TeleTech), we have an extraordinary opportunity to help some of the most successful companies on the planet transform their customer experience and bring humanity to business.  We’d like you to join our team. 

Our goal is to build an organization of exceptional sales executives committed to the growth of our business and our purpose, mission, vision and values.  We’re looking for those who thrive on delivering success for our clients and themselves and who are focused on winning, as evidenced by a proven track record exceeding quota in a sophisticated selling environment.  As a direct selling business development executive, you’ll be responsible for developing and executing the strategic direction of key TTEC (formerly TeleTech) business development initiatives within an assigned geographic territory and/or named account list in order to bring our evolving and expanding solution set to market in creative and meaningful ways. You’ll be challenged in our fast-paced environment - and with a competitive compensation package, you’ll be rewarded for meeting those challenges.

Check out our website below to learn more about what we do and how we help our clients.
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What you’ll be doing : 

  • Responsible for full range of business development activities, including but not limited to :
    • Identify, establish and develop relationships with executive client decision makers
    • Leading TTEC (formerly TeleTech)’s sales pursuit teams for any given sales opportunity
    • Contributing to proposal development process and pricing strategies
    • Effective development and management of assigned territory and/or named account list
    • Consistent attainment of assigned quarterly and annual sales targets
    • Lead generation (including cold calling and lead nurturing and follow ups)
    • Pipeline development and management
    • Management of proposals and contractual paperwork with customers
    • Management of the negotiation and deal closure processes

  • Consultative solution-selling, providing internal or customer-facing content creation and collaborative knowledge base solutions to complex client issues that drive mutually positive business outcomes
  • Expert at cultivating relationships with decision makers in client organizations (Chief Customer Officer, Chief Operating Officer, Chief People (HR) Officer, Chief Learning Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC (formerly TeleTech)’s Consulting services
  • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
  • Collaborate with consulting teams to develop solutions and achieve desired client program objectives 
  • Support all stages of the sales process, maintaining sales momentum and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
  • Possess an in-depth understanding of our consulting services and differentiation within the learning and development space
  • Expertise around identifying, developing and positioning blended learning solutions for large organizations (which may include any mix of the following : off the shelf course offerings, customer learning content/ solutions, learning technologies, ILT / VILT course delivery, etc.) 
  • Shepherd all client wins ensuring a smooth transition to client delivery, act as a steward for good business and grow the client relationship by ensuring flawless execution 
  • Lead Generation – Account Executive will be responsible for generating 70% of his/her leads
  • Lead the development and implementation of a business/marketing plan which details strategies, key results to be achieved, and actions required to effectively achieve stated sales objectives 
  • Responsible for new logo/client acquisition within assigned sales territory or accounts 
  • Responsible for existing account growth and development. Including, but not limited to, identification of new services and expansion opportunities
  • Consistent execution of TTEC (formerly TeleTech)’s sales process including forecast accuracy, reporting, account planning, pursuit management and maintaining account detail in our CRM platform
  • Maintain competitive knowledge and focus, continuously grow and develop professionally
  • Live TTEC (formerly TeleTech)’s values 

What you’ll bring to us :

  • Experience with enterprise learning technologies preferred 
  • Minimum of 3-5 years’ experience with DIRECT sales of professional learning and performance services (not relegated solely to products or product specific services) related to strategic learning and professional consulting services
  • Learning & development industry experience highly preferred
  • Must demonstrate consistent annual sales quota attainment of $1.5 million of consulting services per year
  • Must demonstrate ability to manage and grow a sales territory through lead generation, new client acquisition and account expansion
  • Consultative sales background
  • Strong direct ("hunter") sales experience
  • Demonstrated ability to generate leads - will be responsible for generating 70% of his/her leads
  • Has worked for a large global professional services consulting firm with a focus on enterprise learning and development  
  • Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management
  • Degree from a globally reputable university in business and/or information management. MBA degree a plus.

What skills you’ll need :

  • Must be a self-starter, resourceful, and be able to effectively manage multiple tasks at any given time
  • Effective at time management and prioritizing work load 
  • Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations – and influence purchase and buying decisions
  • Demonstration of sales acumen, critical thinking, solution development, intellect, drive, executive presence
  • Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business
  • Entrepreneurial spirit, preferably with experience building and/or managing advisory services’ practice area. 
  • Demonstrated ability in a matrixed and consultative selling environment. 
  • Demonstrated experience crafting and implementing strategic business and technical solutions to meet complex business challenges and customer needs.
  • Excellent written and oral/presentation skills
  • Articulate, Personable, with Executive Presence – flexible in style to meet client needs
  • Ability to develop and conduct effective proposals and presentations with decision makers

Who We Are :

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.

What We Offer :

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Learning and career growth opportunities via our global footprint
  • Rich wellness program and health incentives



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