Business Development Executive, Blended Learning Consulting Services (Remote - Western US) in New York, NY, US at TTEC

Date Posted: 9/3/2018

Job Snapshot

Job Description

Business Development Executive, Blended Learning Consulting Services (Remote - Western US)

TTEC (formerly TeleTech) is seeking a Business Development Executive, Blended Learning to join our Consulting team.  This is a U.S. based role with regular travel required. 

Are you a highly-motivated, achievement-driven sales professional interested in advancing your career and earning potential?  At Ttec, we have an extraordinary opportunity to help some of the most successful companies on the planet transform their customer experience and bring humanity to business.  We’d like you to join our team. 
Our goal is to build an organization of exceptional sales executives committed to the growth of our business and our purpose, mission, vision and values.  We’re looking for those who thrive on delivering success for our clients and themselves and who are focused on winning, as evidenced by a proven track record exceeding quota in a sophisticated selling environment.  As a door-opening relationship expert, you’ll work in deep collaboration with our consulting team to bring our evolving and expanding solution set to market in creative and meaningful ways.  You’ll be challenged in our fast-paced environment - and with a competitive compensation package, you’ll be rewarded for meeting those challenges.
What the role entails :
  • Consultative solution-selling, providing internal or customer-facing content creation and collaborative knowledge base solutions to complex client issues that drive mutually positive business outcomes
  • Expert at cultivating relationships with decision makers in client organizations Chief Learning Officer (and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s Consulting services
  • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
  • Support all stages of the sales process, maintaining sales momentum and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
  • Possess an in-depth understanding of our consulting services and differentiation
  • Expertise around ideating and persuasively positioning blended learning and technology enhanced learning solutions that could include Face-To-Face classroom or instructor led virtual classroom components complemented with digital learning assets
  • Shepherd all client wins ensuring a smooth transition to client delivery, act as a steward for good business and grow the client relationship by ensuring flawless execution 
  • Consistent execution of TTEC’s sales process including forecast accuracy, account planning, pursuit management and maintaining account detail in our CRM platform
  • Maintain competitive knowledge and focus, continuously grow and develop professionally
  • Live TTEC’s values. 


  • 3-8 years professional experience including 3 years content creation and collaborative knowledge selling
  • Evidence of prior, consistent success exceeding or meeting sales targets 
  • Has worked for a large global consulting firm or large technology firm specializing in the knowledge management and content management domain. 
  • Has put together complex, integrated deals in the CRM, Customer Experience horizontal where knowledge management was critical to the enablement of the solution.  
  • Demonstration of sales acumen, critical thinking, solution development, intellect, drive, executive presence
  • Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business
  • Entrepreneurial spirit, preferably with experience building and/or managing advisory services’ practice area. 
  • Demonstrated ability in a matrixed and consultative selling environment. 
  • Demonstrated experience crafting and implementing strategic business and technical solutions to meet complex business challenges and customer needs.
  • Excellent written and oral/presentation skills
  • Articulate, Personable, with Executive Presence – flexible in style to meet client needs
  • Ability to develop and conduct effective proposals and presentations with decision makers
  • Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management
  • Degree from a globally reputable university in business and/or information management. MBA degree a plus.

Who We Are :

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.

What We Offer :

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Learning and career growth opportunities via our global footprint
  • Rich wellness program and health incentives



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