Business Analyst, Senior Consultant in London at TTEC

Date Posted: 2/20/2018

Job Snapshot

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Job Description

TTEC (formerly TeleTech) is seeking a Senior Consultant to join our Consulting team. 
Chances are that as a consultant you were always interested in coming up with solutions, in being part of building something original, something that required your particular expertise and fully utilized your marketing, planning and data mining abilities. If your current reality isn’t matching the dream, consider TTEC (formerly TeleTech).
What you’ll be doing : 
As a Senior Consultant, you will drive operations, process, workflow on engagements from beginning to end, ensuring that engagements are delivered on time, according to specifications and within budget.
What you’ll bring to us : 
  • Proven experience performing external competitive benchmarking and analysis.
  • Capture best practices and add to the firm’s knowledge management initiatives.
  • Proven ability to facilitate workshops and collaborative problem solving sessions. 
  • Coordinate project deliverables and prepare proposals and presentations.
  • Help develop new clients and seeks to expand service to existing clients to meet specified business development and financial targets.
  • Ability to execute client engagements leveraging a broad suite of TTEC (formerly TeleTech) tools.

What skills you’ll need :
  • 6 years’ professional experience including 3 years management consulting
  • Experience working with clients – solving client issues and developing business solutions.
  • Ability to provide objective advice, expertise and specialist skills.
  • Excellent oral and written communication skills, with the ability to interact effectively with all levels of management. 
  • Ability to recognize your audience and speak credibly to business and technical topics.
  • Degree from globally reputable university in business, economics, engineering, or a related field with outstanding academic record. MBA or advanced degree in a quantitative discipline is a plus
  • Work independently with minimal supervision
  • Ability to facilitate one on one and small collaborative working sessions
  • Proven ability to analyze large sets of data, develop reporting, and drive insightful conclusions
  • Strong process orientation and personal computer skills, including presentation and creative development
  • Able to work across a global footprint that spans Americas, Europe and APAC and work collaboratively with the different operations team situated in each region

Preferred Requirements :
  • Considered a customer experience and subject matter expert in one or more of the following areas : omni channel design, mobile and digital solution applications, technology, contact centers
  • Demonstrated experience crafting and implementing consulting solutions to meet complex business challenges and customer needs
  • Mobility, Digital, eTail experience

Who We Are :
TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.
The Senior Consultant is a key part of this team, and will use his/her skillset to solve problems, build something new, and work with some of the biggest brands in the world.
What We Offer :
  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Learning and career growth opportunities via our global footprint
  • Rich wellness program and health incentives

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