BPO Operations - Solution Architect - Temp in Englewood, CO, US at TTEC

Date Posted: 2/15/2018

Job Snapshot

Job Description

BPO Solutions Architect - (Denver or Remote) - Temp

TTEC (formerly TeleTech) is seeking a temporary BPO operations Solutions Architect join our Sales Support team to focus on healthcare pursuits.

Our client companies come to us because they have unique business problems and they are looking for a true partner solution.  The Solution Architecture team ensures our sales team is successful through understanding the client’s customer experience objectives and structuring the processes and leverage tools to support them.

What you’ll be doing : 
As a member of our Solutions Architecture team you are responsible for supporting the sales organization in the pursuit of customer care business opportunities for new and existing clients.

The Solutions Architect consults with the assigned Sales lead to understand the operational client environment and to develop and execute a winning sales strategy.  He/she will interpret client operational requirements and translate them into a solution that drives total value, leverages the breadth our offerings and global solutions. 

You will be responsible for :

Strategic Solutioning

  • In combination with key stakeholders, develop a differentiated operational solution approach to our client’s business requirements
  • Analyze company and industry information for our targets, and pair that knowledge with TTEC (formerly TeleTech)’s capabilities in a way that highlights TTEC (formerly TeleTech)’s innovations that optimize the customer experience
  • Develop architecture for written RFP responses. Ensure key winning messages are evident throughout the solution response

Program Management

  • Manage program timelines, resources and costs for solutioning and responding to RFP and other opportunity related requests

Solution Development

  • Develop and proof customized proposal solutions which clearly demonstrate how TTEC (formerly TeleTech) will meet the prospective client’s operational needs
  • Facilitate consistent messaging, quality of proposals, and additional sales documentation

Client Presentation

  • Partner to develop and present our solution approach to clients as requested
  • Support client presentation requirements, including travel up to 50% of the time

What skills you’ll need :

  • 6 years of relevant sales or sales support and/or consulting experience within customer care/experience
  • Experience solutioning healthcare (payer ideal) sales pusuits
  • BA / BS Degree from an accredited university or equivalent experience
  • A minimum of two (2) years of project management and/or consulting experience or equivalent combination of education and related experience
  • Direct BPO or call center related experience with an understanding of operational solutioning elements
  • Experience with leading external sales or project efforts, including client facing activities
  • Ability to read, analyze and interpret general business periodicals, professional journals, financial reports, and legal documents
  • Ability to write proposal responses and assist with collateral development

Who We Are :
TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC (formerly TeleTech)’s business processes and operations.

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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