Bilingual Japanese – English Customer Service Travel Representative - $17.50/hr in Montreal, Quebec, CA at TTEC

Date Posted: 4/3/2018

Job Snapshot

Job Description

TTEC (formerly TeleTech), a global leader in customer experience with 43,000 employees in 80 countries and 5 continents!

 
 Why TTEC?

We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.
 
What will your typical day look like?

As a customer service representative – agent, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence. Specifically, you will :
  • Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as : additional travel advice, modifications, cancellations etc
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of customer service and a positive guest experience
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with

What you will need
  • fluent in English and Japanese 
  • dynamic, passionate and caring
  • available Monday to Sunday from 8 a.m. to 10 p.m.
  • an affinity for offering excellent customer service
  • ability to adapt and work well under pressure in a fast-paced environment
  • ability to take ownership and solve problems
  • positive and resilient attitude
  • great teamwork skills

 
 
What’s in it for you?
 
As a customer service representative – agent you’ll get :

•         opportunity to build your customer service skills

•         weekly 1 :1 behavioral coaching sessions

•         ongoing support for immediate questions

•         career planning

•         potential for advancement within 6 months

•         competitive base salary

•         monthly performance-based bonus programs

•         paid initial and ongoing training for self-development

•         benefits (medical and dental)

•         employee discounts with local partners

•         expanded social network
 
 What skills are an asset?

•         high-school diploma

•         having previous work experience in customer service
 
Something exceptional is happening at TTEC (formerly TeleTech). Join us and experience it for yourself