Benefits Analyst in Englewood, CO, US at TTEC

Date Posted: 5/24/2018

Job Snapshot

Job Description

TTEC (formerly TeleTech) is helping organizations transform the customer experience.  This means we need to recruit and retain great talent.  Talent to execute on the customer experience as it is today...  talent to imagine the customer experience of tomorrow…    and the talent to guide both. 
About the Benefits- Retirement Analyst Role :
This position supports all aspects of the Corporate Benefits function.  Primary focus is the administration, reconciliation and funding of retirement programs (such as 401(k), deferred compensation, and Canadian retirement plans), employee issue resolution, benefit systems support, and analysis of benefits issues relating to TeleTech plans.  
Essential Duties & Responsibilities :                                  

  • Responsible for the processing, reconciliation, administration, and funding of retirement programs
  • Serve as the day-to-day contact for retirement questions through email, phone or our ticketing system
  • Maintain accurate benefit data with internal and external record keeping systems
  • Utilize Oracle Advanced Benefits to investigate mismatch reports as they relate to retirement plans
  • Conduct benefit audits and proactively resolve potential issues
  • Interpret plan documents to ensure data compliance
  • Participate in the benefits presentation of Corporate New Hire Orientation
  • Support annual reporting requirements and required internal and external benefit audits
  • Facilitate required mailings as they relate to retirement plans
  • Coordinate, research and present details pertaining to benefit plan appeals to a committee
  • Provide data analysis for an executive reporting dashboard
  • Participate in various short-term and ongoing projects, including M&A activities, day-to-day benefits administration, international benefits analysis, HIPAA, executive benefits, Oracle systems, etc.
  • Participate in all aspects of benefits administration including open enrollment, plan evaluation, vendor evaluation, reporting, presentations, communications, and compliance

Job Specifications :
Experience – Entry/Mid Level
  • Associate’s degree required, Bachelor’s Degree preferred
  • 1-2 years of retirement (401K, 403B) experience
  • Benefits training or certifications a plus
  • Advanced MS Excel skills
  • Aptitude for complex spreadsheet reconciliations
  • Excellent written and verbal / presentation skills
  • Motivated and extremely detailed oriented
  • Ability to remain flexible in a changing and demanding environment

Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.
What We Offer :
  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • ‘Dress for your Day’ philosophy, opportunities for flexible and remote schedules
  • Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking 
  • Rich wellness program and incentives
  • Access to local discounts in Denver for services and entertainment venues
  • Social activities including Boo at HQ, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
Employment Requirements : TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.