Avaya Operations Support Analyst- Costa Rica in San Jose, Costa Rica, CR at TTEC

Date Posted: 7/30/2018

Job Snapshot

Job Description

Avaya Support Engineer
Ttech is seeking an Avaya Support Engineer to join our IT team. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What you’ll be doing : 
The Avaya Support Engineer responsible for troubleshooting of approximately 20,000 Avaya call center agents.  This is a global environment which will integrate with multi-vendor ACD strategy. 
You will be responsible for :

•         Troubleshooting of a Global Avaya Solution including Aura cloud deployments, Aura, Call Center Elite, SM, SMGR, CMS, CDR, AES, EDP, EP, EMC and Snap Ins

•         Troubleshooting of the Teletech customer Call Center solutions

•         Working with the Teletech on site IT resources to troubleshoot new sites and existing sites a global corporate environment
Desired Skills and Experience :

•         3 years of experience working with Avaya / SIP / VoIP engineering

•         5 years of experience in IP Voice technologies.

•         Expert knowledge of LAN/WAN systems, networks, and applications  

•         Experienced interfacing with vendors for new technology development and collaboration

•         In-depth knowledge of VoIP; experience Avaya VoIP Products.

•         In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated troubleshooting in a large enterprise organization.

•         BA/BS degree or equivalent experience

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).