Account Manager in Austin, TX, US at TTEC

Date Posted: 4/29/2018

Job Snapshot

Job Description

Why choose Ttec to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
 
What you’ll be doing : 
As part of our Account Management team, you will work with cross-functional operational support teams while leading the daily delivery of world-class service to our enterprise clients. 
 
What you’ll bring to us :
  • Ensure client satisfaction by providing successful client support and service delivery experience working to meet SLA’s and client expectations
  • Client commercial management by assisting with annual renewal quoting, revenue forecasting, SOW creation, change requests, and RFP responses, and working with finance and project support teams
  • Timely and effective management of internal and external communications by organizing client operational status reviews, and working with relevant vendors and engagement stakeholders
  • Client advocacy as the point of escalation for all Managed Services support related issues
  • On-boarding of new clients
  • Customer interaction documentation capabilities

What skills you’ll need :
  • 2 years technical operations management experience
  • 2 years external client management experience
  • Consulting skills preferred
  • Knowledge of premise or cloud contact center technologies including Unified Communications, data network management and operations, and CTI, ACD, and IVR applications. 

Who We Are :
Ttecis a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 
 
What We Offer :
  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, employee recognition programs, professional development
  • State of the art technology which allows for seamless global connectivity
  • Rich wellness program and health incentives

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