Account Manager - eCommerce/Online Retail in Sydney, NSW, AU at TTEC

Date Posted: 8/30/2018

Job Snapshot

Job Description


Join us at TTEC where we welcome Account Managers who have a passion for providing a seamless customer experience to our client and stakeholders. As an Account Manager at TTEC, you will provide seamless customer experience for our client and their stakeholders. 
 
 
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can’t be taught—a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
 
 
What you might be doing on a typical day :
 
The Account Manager is responsible for professionally representing our clients' business with a strong focus on handling day to day operational issues with merchants and customers;
  • Engage in positive customer interactions creating experiences which drive loyalty and engagement by reducing customer effort
  • Handle inbound/outbound calls and emails from merchants and customers, providing first class assistance and fast resolutions.
  • Identify and negotiate sales opportunities with customers and using your product knowledge to come up with best solutions.
  • Independently use all channels to stay informed about department specific knowledge.
  • Interact with internal stakeholders, advisors and policy makers, technical teams and adding value by having a collaborative approach.
  • Deliver results, meeting core metrics and KPI’s.
  • Ensure all information regarding customer issues is logged and tracked.
  • Display initiative to take on additional responsibilities and tasks to achieve core team objectives. 

 
 As a TTEC customer experience champion, you’ll enjoy :
  • Fun, talented and witty teammates 
  • Knowledgeable, supportive, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Career-growth and lots of learning opportunities for aspiring minds
  • Community-minded organization
  • Being part of a well-known trusted brand 

 
The basic stuff you’ll need :
  • At least 1-year experience in a customer care or telesales role, preferably within a contact center environment.
  • Deep concern for meeting customer needs
  • Familiarity with eCommerce/online retail.
  • Passion and enthusiasm to wow our customers.
  • Technically savvy and ability to quickly learn new technology. Knowledge of CRM systems and web applications preferred.
  • Capacity to retain technical/product knowledge.
  • Attention to detail is critical, efficiency and strong organizational skills.
  • Ability to communicate with stakeholders at all levels, junior and senior.
  • Exemplary communication skills to include written, verbal skills and superior listening skills.
  • A self-starter who has the ability to handle peak periods and cope with tight deadlines in a positive and optimistic manner.

We are family :
 
Being bold, passionate and real. It’s what connects us here at TTEC.  Does this describe you too? If so, we hope you’ll join us! Here, you’ll find a place where you can be your confident, genuine self and work with a team as passionate as you are about making a positive impact. You’ll connect with other friendly faces who are committed to their work, have a sense of purpose, and can handle adversity with humor and grace. We support and encourage each other to succeed and love what we do. And did we mention that we are fun, talented and witty (and modest)? We’re all that too.
 
Sound like you? Then come connect with us!  Click on the Apply Now button now.  Even better, complete your application, then share this opportunity to experience the fun of working with friends (besides us, of course)!
 
For more information about TTEC, visit http ://www.ttecjobs.com/ or search #ExperienceTTEC throughout social media to engage in the global conversation.