Account Management/Inbound Customer Service in Sydney, NSW, AU at TTEC

Date Posted: 2/24/2018

Job Snapshot

Job Description

About Us
TTEC is an internationally renowned global player in Business Process Outsourcing, delivering complete customer solutions to our clients for over 30 years.  We employ over 50,000 people around the world operating at 80 sites globally. 
We have an exciting opportunity to appoint 10 x Merchant Support Specialists to provide a seamless customer experience for our client and their stakeholders.
What you will be doing :
The Merchant Support Specialist is responsible for professionally representing our clients' business with a strong focus on handling day to day operational issues with merchants and customers;
  • Engaging in positive customer interactions creating experiences which drive loyalty and engagement by reducing customer effort. 
  • Handling inbound/outbound calls and emails from merchants and customers, providing first class assistance and fast resolutions.
  • Identifying and negotiating sales opportunities with customers and using your product knowledge to come up with best solutions.
  • Independently use all channels to stay informed about department specific knowledge.
  • Interacting with internal stakeholders, advisors and policy makers, technical teams and adding value by having a collaborative approach.
  • Delivering results, meeting core metrics and KPI’s.
  • Ensuring all information regarding customer issues is logged and tracked.
  • Display initiative to take on additional responsibilities and tasks to achieve core team objectives. 

Your Profile :
  • 1 years experience in a customer care or telesales role, preferably within a contact centre environment.
  • Familiarity with eCommerce/online retail.
  • Passion and enthusiasm to wow our customers.
  • Technically savvy, and have the ability to quickly learn new technology. Knowledge of CRM systems and web applications preferred.
  • The capacity to retain technical/product knowledge.
  • Attention to detail is critical, efficiency and strong organisational skills.
  • Ability to communicate with stakeholders at all levels, junior and senior.
  • Exemplary communication skills to include written, verbal skills and superior listening skills.
  • We are also looking for a self-starter who has the ability to handle peak periods and cope with tight deadlines in a positive and optimistic manner.

Your Essential Competencies :
  • Customer Focus : you will have a deep concern for meeting customer needs.
  • Result Orientation/Negotiation : You have strong negotiation skills and are required to deliver high quality results on time while having a strong focus on your target.
  • Teamwork and problem solving : we are looking for ability to work cooperatively with stakeholders and team members to analyse problems and resolve issues in a timely manner.
  • Motivation : we would like to see your drive to achieve, to deliver, to perform and to become a valuable employee.

If you want to accelerate your career with industry leaders, demonstrate why you would be the perfect person for the role in a cover letter along with your CV. APPLY NOW!!